Customer Service Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Direct contact person for all customer orders management within the region for all of Medtronic Arabia’s Business units and for Medtronic International Customer Care & Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care & Supply Chain Manager, Business Unit Managers and Finance Manager. Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs.

Responsibilities may include the following and other duties may be assigned:

• Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, connect customers to appropriate support or field staff
• Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels
• Management of customer complaints and return process, Coordination on warranty issues, Maintenance of return acceptance criteria, Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers
• Support organizing of excellent, efficient third-party warehousing & distribution operations
• Support of establishing of effective quality management system
  
  
  

Required Knowledge and Experience:

• Minimum 2 years work experience in Supply Chain / Customer Service in a multinational company. Work experience in Medical Device or Pharma
• SAP
• MS Office (Excel)
• Excellent communication skills
• Flexible to re-allocate
  
  
  

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here