Customer Service Representative

Coperion Middle East Co. , Ltd., founded in 2011 and based in Al Jubail, KSA, serves customers in the entire Gulf Region. We are part of Hillenbrand.

This service site focuses on all kinds of services for extrusion and compounding lines, bulk material handling equipment and feeders for the Kingdom of Saudi Arabia as well as the entire GCC area. The facility comes with a modern workshop providing repair services to customers in the Gulf Region and beyond.

We are now hiring:

Customer Service Representative

Position Summary:

Our Customer Service Representative plays a vital role as the primary contact for coordinating with customers to promote and manage spare parts sales within the Coperion product portfolio. The candidate will leverage their commercial and technical expertise to support customers, help achieve sales targets and foster enduring customer relationships.

Responsabilities:

• Upon receiving “Request for Quotes” from clients, initiate the internal process to clarify both technical and commercial requirements in aftersales.
• Prepare accurate and timely technical and commercial quotations, ensuring clear identification of the customer’s requested spare parts.
• Follow up with clients via phone and email to provide additional support or address further requirements, facilitating the receipt of purchase orders for the quotations provided and achieving order intake goals.
• Conduct research to identify opportunities for actively selling the full range of Coperion products, aiming to meet the company's sales targets.
• Contribute actively to achieving monthly sales targets in line with company objectives & guidelines.
• Analyze historical customer purchasing patterns and identify competitive threats, then develop strategic plans to enhance the company's market position.

Skills Required:

• Minimum 2 years’ experience in Machinery Sales with Excellent communication and interpersonal skills.
• Fluency in English (verbal and written). Proficiency in Arabic is preferred.
• Proven experience with extrusion systems, pneumatic conveying, and feeding systems within the petrochemical or compounding industries.
• Proficiency in MS Office Suite and a willingness to learn Coperion’s ERP and reporting systems.
• Demonstrated professionalism with a focus on delivering high-quality work efficiently
• Quick learner with the ability to grasp new concepts and technologies rapidly.
• Ability to set high performance standards and work proactively.
• Initiative-driven team player with a collaborative approach

Join our team and contribute to the growth of our business by providing exceptional customer service and driving the sales of our spare parts portfolio.

Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".