Customer service officer - #16822

Deep Vision

Date: 2 weeks ago
City: Jeddah
Contract type: Full time

إسم الجهة: Deep Vision
مسمى الوظيفة الشاغرة: Customer service officer
مجال العمل: الإدارة - إدارة عامة وإدارة أعمال [ عرض كل الوظائف في هذا التصنيف ]
مكان الوظيفة: جدة - منطقة مكة
تاريخ الإضافة: 16/11/2023
المهام والوصف الوظيفي:
  • Place: Veterinary clinic

  • Location: Jeddah city

  • Position: Customer service officer

  • Job objective:
  • Providing advice and basic information to customers, responding to inquiries, and processing basic requests using telephone or electronic communications at the customer service center.

  • Roles and responsibilities:
  • Follow established communication scripts when speaking to customers

  • Supervising telephone operations, making calls, receiving and answering telephone calls, reporting problems, and recording and relaying messages to employees or customers.

  • Respond to basic questions and inquiries from customers, and provide advice to customers about the clinic’s products, services, policies, and other related topics as directed by the direct manager.

  • Processing customer requests and basic requirements, such as sending letters, forms or other documents.

  • Recording inquiries and complaints, resolving basic customer complaints, and referring more complex problems to the complaints officer or any specialized employee.

  • Preparing a list of employees’ names and internal phone numbers for the purpose of transferring inquiries and telephone calls.

  • Booking and coordinating appointments for medical visits, examinations, additional operations or procedures for clients, and inquiring about receiving services and available appointments.

  • Maintaining schedules and appointments while coordinating with departments.

  • Receiving visitors, visitors, and animal owners and directing them to the destination they want.

  • Meeting clients, recording their personal and pet data, following up on pre-booking appointments or their immediate needs from clinics, stores or cleaning services.

  • Receiving the animal and directing it to the salon area, after placing the cards bearing the name of the animal owner on their cages to avoid replacing them.

  • Fill out the forms used at reception, enter data into the automated system and the clinic’s information network, and save it.

  • Completing financial information, arranging booking appointments, transferring the patient to the required clinic to wait, and preparing daily reception, emergency and clinic reports.

  • In the event that there are medical services over the phone, the call center official communicates with the customers to identify available doctors with specializations and refer them to them.

  • Send messages with appropriate forms, questionnaires, and instructions to patients to educate them or receive feedback about their appointment and/or procedures.

  • Providing marketing offers and service prices to customers

  • Communicate effectively with the department director and the reception department

  • Maintaining a customer database of declarations and invoices

  • Submitting technical reports to management on the progress of work and clarifying the difficulties and challenges that hinder it

  • Follow up on the status of received devices, and ensure that broken devices, phones, and lines are quickly reported and maintained as quickly as possible.

  • Full compliance with applicable regulations, policies and procedures and adherence to them.

  • Any other tasks assigned to him by his manager related to his field of work.

  • الشروط والمهارات:
    • The ability to deal with all types of animals
    • Work under pressure
    • Excellent English language
    • communication skill
    • can work in a place with animals
    • no allergic to animals

    اللغات المطلوبة للوظيفة:
    • الإنجليزية-ممتاز

    نوع الوظيفة:
    • دوام كامل

    نطاق الراتب: غير محدد
    بدلات ومزايا أخرى:
  • Medical Insurance

  • المتطلبات الأساسية

    الجنس: نساء
    هذه الوظيفة متاحة لـ: سعودي فقط
    الحد الأدنى لمستوى الخبرة: مستوى مبتدئ (خبرة اقل من سنة إلى 3 سنوات)

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