Customer service officer - #16822

Deep Vision


Date: 2 weeks ago
City: Jeddah
Contract type: Full time

إسم الجهة: Deep Vision
مسمى الوظيفة الشاغرة: Customer service officer
مجال العمل: الإدارة - إدارة عامة وإدارة أعمال [ عرض كل الوظائف في هذا التصنيف ]
مكان الوظيفة: جدة - منطقة مكة
تاريخ الإضافة: 16/11/2023
المهام والوصف الوظيفي:
  • Place: Veterinary clinic

  • Location: Jeddah city

  • Position: Customer service officer


    • Job objective:
  • Providing advice and basic information to customers, responding to inquiries, and processing basic requests using telephone or electronic communications at the customer service center.


    • Roles and responsibilities:
  • Follow established communication scripts when speaking to customers

  • Supervising telephone operations, making calls, receiving and answering telephone calls, reporting problems, and recording and relaying messages to employees or customers.

  • Respond to basic questions and inquiries from customers, and provide advice to customers about the clinic’s products, services, policies, and other related topics as directed by the direct manager.

  • Processing customer requests and basic requirements, such as sending letters, forms or other documents.

  • Recording inquiries and complaints, resolving basic customer complaints, and referring more complex problems to the complaints officer or any specialized employee.

  • Preparing a list of employees’ names and internal phone numbers for the purpose of transferring inquiries and telephone calls.

  • Booking and coordinating appointments for medical visits, examinations, additional operations or procedures for clients, and inquiring about receiving services and available appointments.

  • Maintaining schedules and appointments while coordinating with departments.

  • Receiving visitors, visitors, and animal owners and directing them to the destination they want.

  • Meeting clients, recording their personal and pet data, following up on pre-booking appointments or their immediate needs from clinics, stores or cleaning services.

  • Receiving the animal and directing it to the salon area, after placing the cards bearing the name of the animal owner on their cages to avoid replacing them.

  • Fill out the forms used at reception, enter data into the automated system and the clinic’s information network, and save it.

  • Completing financial information, arranging booking appointments, transferring the patient to the required clinic to wait, and preparing daily reception, emergency and clinic reports.

  • In the event that there are medical services over the phone, the call center official communicates with the customers to identify available doctors with specializations and refer them to them.

  • Send messages with appropriate forms, questionnaires, and instructions to patients to educate them or receive feedback about their appointment and/or procedures.

  • Providing marketing offers and service prices to customers

  • Communicate effectively with the department director and the reception department

  • Maintaining a customer database of declarations and invoices

  • Submitting technical reports to management on the progress of work and clarifying the difficulties and challenges that hinder it

  • Follow up on the status of received devices, and ensure that broken devices, phones, and lines are quickly reported and maintained as quickly as possible.

  • Full compliance with applicable regulations, policies and procedures and adherence to them.

  • Any other tasks assigned to him by his manager related to his field of work.

    • الشروط والمهارات:
    • The ability to deal with all types of animals
    • Work under pressure
    • Excellent English language
    • communication skill
    • can work in a place with animals
    • no allergic to animals

    اللغات المطلوبة للوظيفة:
    • الإنجليزية-ممتاز

    نوع الوظيفة:
    • دوام كامل

    نطاق الراتب: غير محدد
    بدلات ومزايا أخرى:
  • Medical Insurance

    • المتطلبات الأساسية


    الجنس: نساء
    هذه الوظيفة متاحة لـ: سعودي فقط
    الحد الأدنى لمستوى الخبرة: مستوى مبتدئ (خبرة اقل من سنة إلى 3 سنوات)

    How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Regulatory Affairs Expert/ Senior Specialist/ Manager - Saudi Arabia/ Morocco/ South Africa

    Novasyte, Jeddah
    1 week ago
    We are hiring a regulatory Affairs role and looking for individual contributor who is fully proficient in applying regulatory Affairs knowledge for a well-established and marketed portfolio of pharmaceuticals and biologicals and can work with high sense of ownership under limited supervision. This role is reporting to Associate Director Regulatory Affairs Near east, middle east and Africa and the potential...

    Coord-Housekeeping

    Marriott International, Inc, Jeddah
    1 week ago
    Numer oferty 23206574 Kategoria oferty pracy Housekeeping & Laundry Lokalizacja Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia ZOBACZ NA MAPIE Harmonogram Full-Time Zdalna lokalizacja? N Przeprowadzka? N Rodzaj stanowiska Non-Management Marriott International jest pracodawcą zapewniającym równe szanse. Wierzymy w zatrudnianie zróżnicowanej siły roboczej i utrzymanie integracyjnej kultury organizacyjnej, w której najważniejsi...

    مستشار قانوني

    شركة هاشم عبيد محمد باهميم للمحاماة والاستشارات القانونية, Jeddah
    1 week ago
    إسم الجهة: شركة هاشم عبيد محمد باهميم للمحاماة والاستشارات القانونية مسمى الوظيفة الشاغرة: مستشار قانوني مجال العمل: المحاماه والشؤون القانونية [ عرض كل الوظائف في هذا التصنيف ] مكان الوظيفة: جدة - منطقة مكة تاريخ الإضافة: 21/11/2023 المهام والوصف الوظيفي: اعداد اللوائح والمذكرات الجوابية بكافة انواعها و صياغة الاعتراضات ورفع الدعاوى وتقديم الاستشارات القانونية الشروط والمهارات: خبرة من 2 -...