Customer Service Intern

About the Role:

We’re looking for a proactive and detail-oriented Customer Support Intern to 

join our fast-paced logistics team. You’ll be the first point of contact for clients and end 

customers, helping to resolve inquiries related to order fulfillment, shipping, and lastmile delivery. Your role is critical to ensure a smooth, reliable experience across the entire delivery lifecycle.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and 

professional manner.

• Resolve delivery issues, track packages, and provide updates on order status.

• Liaise between customers, warehouse teams, and delivery companies to ensure 

efficient resolution of issues.

• Troubleshoot problems related to inventory, order picking, packing, and shipment 

delays.

• Escalate complex issues to appropriate departments (e.g., Warehouse ops, Carrier 

Management & CS Team).

• Monitor and follow up on delivery exceptions (missed deliveries, damages, incorrect 

orders).

• Maintain accurate records of customer interactions using [Salesforce].

• Identify recurring issues and report them to operations or Customer Support

Manager for process improvements.

• Collaborate with internal stakeholders to ensure SLAs and KPIs are met.

Qualifications:

• 0-1 years of experience in customer support, preferably in logistics, warehousing, or 

e-commerce.

• Strong communication skills and a calm, solutions-oriented attitude.

• Ability to work under pressure in a high-volume environment.

• Detail-oriented with excellent problem-solving skills.

• Willingness to work flexible shifts, including weekends or evenings as needed.

• Quick Learner.

• Proficiency in Arabic is a must, and in English is a plus.