Customer Service Engineer

UNOX S.p.A.


Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Customer Experience

Unox, market leader in the production of high-end ovens and certified as a Great Place to Work, is seeking a Customer Service Engineer to join the Unox Sales Team in Riyadh. In this role, you will provide essential support to both customers and internal teams, ensuring optimal use of Unox products and services.

Attività principali

  • Provide top-tier technical support to customers, ensuring they can use products optimally and resolving any issues promptly.
  • Collaborate with internal teams to identify malfunctions and contribute to the continuous improvement of future product versions.
  • Design and deliver training courses on product usage and technical support, equipping both customers and colleagues with the necessary skills for efficient use.
  • Monitor and report common causes of failures, aiming to optimize processes and improve product quality.
  • Act as a key liaison between technical support, design teams, and customers, ensuring smooth communication and swift resolution of issues.

Requisiti

  • Bachelor’s degree in Engineering or a related field
  • Excellent proficiency in the Arabic and English language
  • Strong communication and problem-solving skills
  • Willingness to travel for customer support and internal training purposes
    • Entry-Level (<2 years)

    Cosa offre Unox

    • Flexible Working Hours
    • Remote Working
    • Work-Life balance initiatives
    • Mentorship & coaching
    • Career growth & training programs
    • Diversity & inclusion policies
    • International mobility & relocation support
    • Team building activities

    La posizione lavorativa è aperta a candidati di tutti i generi e identità di genere, nel rispetto della normativa vigente in materia di pari opportunità.

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