Customer Service Coordinator - Saudi Arabia

Customer Service Coordinator

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

The Job:

As a Customer Service Coordinator, you’ll be part of our Commercial team working as an on-site employee. You’ll get to:

• Work closely with sales team coworkers to follow up on customer orders
• Responds effectively to customer inquiries pertaining to their orders and subsequent shipments.
• Analyzes customer order patterns/past product usage and pro-actively communicates with customer to ensure repeat orders are placed on time
• Provide reliable information to both internal and external customers using PC and Internet software.
• Assist with planning and resolution of delayed shipments.
• Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies.
• Manage and resolve customer complaints and escalate where necessary.
• Ensure accuracy of pricing and delivery information.
• Handles pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
• Attracts potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
• Conducts customer sales and service both at the counter and via phone.
• Services customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  
  
  

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it.

• SAUDI National with at least 2 years proven customer support experience
• High School Diploma required, Associate or Bachelor’s Degree in Business or related field is preferred
• Familiarity with CRM systems and practices is preferred
• Experience working in customer portals a plus
• Operate with a high degree of integrity and accountability
• Be dependable, reliable and need minimal supervision
• Ability to demonstrate superior customer service and salesmanship
• Excellent skills in Microsoft applications; Excel, Power Point, Word, Outlook
  
  
  

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
  
  
  

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.