Customer Service Associate | Retail | Marks & Spencer | KSA | Riyadh

Job Requisition ID: 167945

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role:

The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, while also handling various operational duties as assigned by the store management team.

What You Will Do:

Sales & Customer Service

• Meet or exceed weekly sales targets by actively engaging with customers and understanding their needs.
• Create a welcoming environment by greeting customers with a sincere and friendly approach.
• Provide customers with relevant product information and assist them in making purchasing decisions.
• Offer additional products to enhance the shopping experience and increase sales.
• Provide quality service in the fitting rooms and maintain a clean, organized cash wrap area.
• Sincerely thank all customers for shopping and invite them to return.
  
  

Store Standards & Housekeeping

• Maintain store standards by keeping the environment clean and organized.
• Follow M&S policies and procedures 100%.
• Perform housekeeping duties as required to ensure a pleasant shopping experience.
• Assist in visual presentation tasks, ensuring merchandise is displayed attractively.
• Participate in and attend all store meetings and other related functions.
  
  

Operations & Inventory Management

• Participate in all store inventories to maintain accurate stock levels.
• Adhere to stock loss prevention measures.
• Complete operational duties as assigned by store management, including cash handling and restocking.
  
  

People & Teamwork

• Work collaboratively with peers and management to achieve store objectives.
• Exhibit a positive attitude towards the brand and merchandise.
• Be flexible with scheduling and adapt to business needs.
  
  

Compliance & Safety

• Follow company policies and procedures, ensuring compliance with all guidelines.
• Maintain a safe work environment by adhering to store safety protocols.
• Be physically fit to stand for extended periods and handle some heavy lifting.
  
  

Minimum Qualifications & Knowledge:

• High School Degree
  
  

Minimum Experience:

• 1-2 years of retail sales experience
  
  

Job-Specific Skills:

• Strong verbal communication skills
• Ability to lift stock as required
• Ability to stand for a minimum of 8 hours
  
  

Behavioral Competencies:

• An eye for fashion trends
• Friendly and engaging personality
• Team-oriented and cooperative
  
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.