Customer Project Manager

Meet the Team

At Cisco, we are building the world's best Customer Experience (CX) Team to accelerate the company transition to a recurring revenue software-centric model. Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners.

Within CX, Project Managers are responsible for making outstanding things happen with our customers. You will be responsible for project leading our customer delivery projects.

Your Impact

Ideally you are a certified project manager who invests in keeping your skills up to date, and leading projects within scope and budget.

• Leads multiple large projects, perform overall project-level planning, resource management, customer engagement, communications planning and oversight project and workstreams ensuring smooth transition to Operations.
• Adherence to Cisco Global PMO Project Management Methodology and all other required Cisco processes.
• Acts as an inspiring leader for continuous improvement of all processes, methodologies and services.
• Provide vision, strategy, governance, and business objective alignment.
• Provide leadership, hold customers and the project team accountable to deliver projects timely, within budget with high quality, while achieving customer happiness.
• Identifies project staffing requirements, drives staffing across Cisco CX functions and coordinates project team members to drive delivery excellence within target cost, schedule, and quality.
• Communicates proactively and efficiently with executives and various teams to identify needs and evaluate alternative business solutions and strategies.
• Proactive decision making across medium to large virtual project teams.
  
  

Minimum Qualifications

• +6 years of experience in project management environment in comparable industry.
• Experience working efficiently in a highly matrixed and multinational environment.
• Excellent stakeholder management and ability to work externally with customers and within Cisco organization to align priorities, resources, and handle concerns.
  
  

Preferred Qualifications

• Experience in IT/Telco centric organization within the Saudi Market.
• Project Management Professional (PMP) and Agile certification (CSM, SAFe, etc.) or similar industry standard certification highly recommended.
• Outstanding presentation and negotiation skills.
  
  

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Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!