Customer Project Manager

What You'll Do

As a Project Manager, you will play a crucial role in driving the successful Oversee and manage telecommunication programs, ensuring successful execution and alignment with customer goals and business objectives . You're the primary CX point-of-contact for customers taking end-to-end ownership for a project or a program. You are expected to manage the below domains:

• Customer Engagement: Develop and maintain strong relationships with customer executives and technical partners to understand and support their needs and challenges.
• Customer Advocacy: Serve as the customer's advocate within Cisco, ensuring their needs are met and they receive a superior customer experience.
• Financial Oversight: Handle financial aspects such as program budgets, services revenue, and margins, making strategic financial decisions to ensure program profitability.
• Strategic Planning: Develop and implement comprehensive Telecommunication Program Plans in collaboration with internal teams, aligned with customer goals to increase technology investments.
  
  

Who You'll Work With

• Customer : Engage with customer implementation, design, and operational team to ensure the successful delivery of Cisco programs.
• Internal Teams: Collaborate with various internal teams including technical, Delivery, Sales, the Solution Development Architect team to support program objectives.
  
  

Who You Are

Strategic Problem Solver: Skilled in program management and telecommunication technology.

Communicator and Relationship Builder: Superb communication skills to build and nurture customer partnerships.

Financially Savvy: Experienced in handling financial aspects and making strategic investment decisions.

Industry Knowledge: Deep understanding of Cisco’s telecommunication technologies and the industry landscape.

Minimum qualifications:

• Knowledge of SP technology.
• Arabic and English language fluency
• Experience: At least 7 years of project management experience with a solid grasp of the telecommunication and SP industry
• Experience in developing positive relationships with executive-level customers.
• Team Leadership: Demonstrable ability to lead teams in a collaborative environment.
• Experience in handling revenue concepts, margins, and forecast.
  
  

Why Cisco

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most exciting of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco