Customer Program Director

Job Description

The Program Director role at Nokia is critical in managing and executing a program consisting of multiple related projects. The Customer Program Director is responsible for ensuring the program meets the performance targets, managing interdependencies and risks across projects, and providing oversight on project purpose and status. Coordinate high-level activities among internal as well as customer stakeholders to ensure smoot delivery with high quality and integrity, assign tasks to the project team, and effectively resolve issues and manage scope changes.

This role sits within the Cloud and Network Services Business Group, Enterprise Market Service delivery unit, which supports cross-functional/geographical projects and programs and aligns them with business objectives and strategies. In a dynamic and fast-paced work environment, The Enterprise Customer Program Director will collaborate with the various interfaces to ensure delivering within the target scope, schedule, quality and contractual metrices.

The successful candidate must have a strong background in program/project management with proven leadership and customer management skills to lead complex projects effectively. He should be comfortable in uncertain situations, possess excellent communication abilities, and be able to influence others at all levels.

How You Will Contribute And What You Will Learn

Primary Responsibilities:

• The Enterprise Customer Program Director is accountable for seamless customer delivery for the assigned programs and projects with medium/large business volume and/or medium/high complexity.
• The Enterprise Customer Program Director is responsible to manage all CNS BG deliveries (including HW, SW and Services) to the customers in his territories with the focus on Enterprise WAN programs.
• Executive Customer interface for Nokia Delivery organization, taking care of overall customer delivery cycle including but not limited to planning, executing, customer satisfaction, and managing escalations where applicable.
• The Enterprise Customer Program Director leads the Delivery Governance towards the Customer including but not limited to, establishing customer relationship and communication matrix, change control, execution performance reviews, Customer Executive reporting.
• Leading a team of Project Managers, Technical Managers and Solution Architects, directing and unifying their efforts towards achieving the ultimate goals of the program.
• Accountable for the Delivery management in “Sell process” as Project Execution Owner “POE”. Empowered to work with the CNS Enterprise GBC Sales and the support functions, Lega, Finance, Logistics, as well as other BGs to achieve the business plans.
• Identify business opportunities (eg. upsells, CRs) and coordinates with CNS GBC Sales to increase the transparency of delivery performance across Nokia’s offering process.
• Accountable for Delivery management in “Execute process” from deal to cash, with empowerment of the contractual commitments and Nokia handover Gates.
• Responsible for contracted business aggregated financials (revenues, sales margin, costs and cash collection of HW, SW and Services), relying on BG Domain Delivery Manager’s and third party contractor’s accountability for the business operations and financials in their respective domains and solutions.
• Accountable for program and project portfolio performance and services performance reviews and governance, leveraging existing BG best practices to ensure efficiency and avoid duplication.
• Represent the program in the CNS BG Governance meetings (ORM, BRM,..etc), and provide inputs to MU/Market level governance. Provides input for Operational Dialogs at different management level across Nokia.
• Guiding and securing delivery resourcing. Empowered to steer forecast and performance management. Collaborating with BG Delivery teams working permanently or on assignment for the projects in his/her portfolio domain.
• Anticipating foreseen risks in the program and building mitigation plans up to the best interest of Nokia and its customers.
• For Key projects, The Enterprise Customer Program Director might act as Nokia SPOC towards the customer for all delivery aspects related to CNS BG including the multiple CNS BUs / BLs and also other involved BGs.
  
  

General Responsibilities:

• Leading CNS Project delivery and Care for key customers
• Interfacing C-level in customer organization
• Leading team of Project Managers and Technical Managers
• Leading key project as Project Manager
• Financial ownership for revenue, margin
• Ensures that the projects are delivered in scope of contractual obligations and within forecasted costs, time, and required quality.
• Responsible for the overall program success including health & safety control activities, and operational services delivery performance.
• End-to-end project planning and risk and opportunity management
  
  

Key Skills And Experience

Required Skills:

• Proven record of competence in delivering Telecom Core and Security projects, applicable for Enterprise customer and mission critical networks.
• Technical Knowledge of the relevant solutions and domains would be valuable.
• Previous experience in similar role with C-level customer interaction.
• Ability to manage complex internal and external networking.
• Proven leadership skills to create high-performing teams.
• Strong Project Financial and Governance management.
• Leadership track for leading teams onsite and remotely with 15-25 Years of experience.
• Fluency in English is crucial, Arabic speaking is highly preferable.
• MBA is a plus.
  
  

Location:

• Saudi Arabia, Al Khobar
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.