Customer & Operational Services Manager - Defence

About This Role

Are you an experienced Operations Manager with a passion for excellence? Join our dynamic team as a Manager Customer & Operational Services (C&OS) for our Saudi business. In this exciting role, you'll oversee a key contract delivering UAV flight training to the RSAF at Al Majma’ah airbase amongst other contracts. You'll lead talented teams of flight instructors and engineers whilst ensuring excellent performance and growth.

What You'll Do:

• Drive Success: Oversee the operations management of active contracts, ensuring effective delivery and performance of all operational activities.

• Ensure Excellence: Monitor and report on contract activities, ensuring compliance with contractual requirements and KPIs.

• Lead and Inspire: Provide day-to-day leadership to a diverse team, guiding their career development and supporting their growth.

• Collaborate and Innovate: Work closely with our Business Development team to support growth in the region and take on new responsibilities as our business expands.

• Engage and Communicate: Conduct stakeholder engagement meetings and progress reviews to ensure all requirements and KPIs are met.

• Support and Develop: Assist in the development of C&OS solutions, engage with customers to derive requirements, and support market research and analysis.

About You

• You have a strong operations management background, ideally from the defence sector.

• You have experience managing a team and working with technical products such as flight simulators or similar.

• You have demonstrable project management experience and a passion for driving success.

Join us and be part of a team that's making a difference. Your time will be split between Al Majma’ah airbase and our head office in Riyadh, offering you a unique and rewarding experience.

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at [email protected].