Customer Insights & Analytics Partner

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Important notes:

• This position is dependent on the successful approval of the current candidate's visa for their new role. Should the visa not be approved within the required timeframe, the position will be closed, and no further recruitment will take place
• The successful candidates will be hired in the same country/location where the candidate is residing.
  
  

By concentrating on healthcare’s toughest challenges, we’ve been able to make many major breakthroughs, improving lives around the world. But there’s still work to be done.

The Opportunity

As a Customer Insights and Analytics Partner, you drive customer centricity and personalized engagement across the Middle East by designing and implementing a cross-regional Customer Insights Strategy, guiding local insight generation, and ensuring alignment with global frameworks.

Reporting to the Middle East Customer Experience and Omnichannel Engagement Lead, you lead the rollout of customer journey mapping and collaborate with regional and affiliate teams to ensure consistent application of strategies and governance structures.

Your Impact

• Oversee market research vendor management and local market research initiatives to inform the DA CE Strategy, including partner score and Voice of Customer (VoC) insights
• Collaborate with key stakeholders, such as PPoCs, to validate customer segments for the Customer Insights Strategy
• Measure the effectiveness of digital campaigns and share insights to improve future learning cycles
• Support the CX&I Network team with analytics and insights reports, such as Partner Index, CI, market surveys, and DA/Brand market research, highlighting opportunities and risks
• Provide strategic analysis for business planning and forecasting in partnership with internal stakeholders and enablers
• Establish a trusted partnership with Global teams by sharing regional and local feedback, needs, and insights on segmentation tools and software (e.g., EpiCX)
• Generate actionable insights for all customer types (patients, HCPs, payers, etc.), ensuring high-quality data and reporting
• Foster a culture of learning and sharing by gathering feedback, best practices, and success stories from affiliates, while ensuring compliance with regulatory requirements for all activities
  
  

Who You Are

• You hold a Bachelor’s degree in a scientific, technical, engineering, digital, economic, or business discipline; an advanced degree in life sciences and/or an MBA is a plus
• You have experience in digital marketing, marketing business analytics, and confirmed expertise in segmentation and insights generation
• You have a proven track record in leading cross-functional projects effectively
• You are a visionary leader who leverages innovative strategic approaches to gain deep customer insights and build a comprehensive understanding of their needs
• You inspire teams to take bold decisions and take actions that continuously enhance the customer experience
• You provide clarity on priorities based on insights and segments, enabling teams and networks to amplify successful customer strategies
• You help network and affiliate teams develop the skills and mindset to transform data into meaningful customer insights
• You excel in collaborative network ways of working, risk-taking, experimentation, learning agility, outcomes-based planning, systems thinking, customer centricity, deep listening, insights generation, social media listening, segmentation, profiling, and performance analytics
  
  

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.