Customer Experience Specialist - KSA Abha

Job Title: Customer Experience Specialist

Location: Abha, KSA

About the job

As Customer Experience Specialist within our General Medicines team, you'll build trusted relationships with healthcare professionals while driving sales performance and delivering exceptional customer experiences across your territory. Ready to get started?

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology – with the scale and urgency patients deserve.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Build and maintain strong relationships with healthcare professionals in your assigned territory, becoming their trusted partner for medical information and support.
• Deliver high-quality, evidence-based product information to healthcare professionals, ensuring they have the knowledge needed to make informed treatment decisions.
• Drive sales performance by achieving personal sales objectives and contributing to overall territory growth.
• Enhance healthcare professional satisfaction through responsive service, timely follow-up, and proactive engagement.
• Identify customer needs and market insights, sharing feedback with internal teams to improve our approach and offerings.
• Plan and execute territory activities strategically, optimizing coverage and impact across your customer base.
• Collaborate with cross-functional teams to ensure seamless customer experience and successful product launches.

About you

• Experience: Proven track record in pharmaceutical sales or customer-facing roles within the healthcare industry, with demonstrated ability to build relationships and achieve results.
• Soft and technical skills: Strong communication and presentation abilities; customer-centric mindset; ability to translate complex medical information into clear, actionable insights; digital literacy and comfort with CRM tools; self-motivated with excellent time management and territory planning skills.
• Education: Bachelor's degree in Life Sciences, Pharmacy, or related field preferred.
• Languages: Fluent in Arabic and English, both written and spoken.

Why choose us?

• Help shape the future of care for chronic and complex conditions like diabetes, transplant, and cardiovascular disease.
• Drive meaningful impact at global scale: our medicines reach more than 100 million people each year.
• Be part of a simpler, digital- and AI-powered business that's rethinking how we work and engage with the world.
• Turn bold ideas into breakthrough launches, with multiple new therapies planned through 2030 and beyond.
• Make a direct impact in the Abha region, serving healthcare professionals and patients in a growing and dynamic market.
• Develop your career in field sales with opportunities for growth across the Kingdom and beyond.
• Thrive in a role that combines autonomy, meaningful customer relationships, and the satisfaction of improving patient outcomes every day.

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.