Customer Experience Specialist

Rize is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market.

Our Team

We love working together, being creative, and doing things differently! Our team is made up of over 20 people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart—we're really good at coming up with new ideas! Plus, you can work from wherever you want because we like to keep things flexible.

Our core values & Principles

• Innovation – We’re a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation.
• Customer Centricity – We put the customer at the core of every decision and action.
• Adaptability - Being able to adapt quickly to changing market conditions and customer needs.
• Empowerment & Collaboration – Our team is the most valuable aspect of the company; We respect all ideas, our team enjoys authority, autonomy, and collaboration.
• Ethical Excellence - We perform within the highest ethical standard.
  
  

Job Summary

We’re looking for a Customer Experience Associate — a fresh graduate eager to learn, grow, and make a difference.

In this role, you'll support our customers (landlords and tenants), help ensure smooth property handovers, follow up on service quality, and assist in solving everyday issues. You will be trained, guided, and supported by senior team members while gradually taking ownership of tasks.

If you're passionate about communication, problem-solving, and making people feel valued — this role is for you.

What will you be doing?

Customer Support & Relationship Building

• Support in building positive, trust-based relationships with landlords and tenants.
• Assist in conducting check-ins to make sure both parties are satisfied.
  
  

Property Handover Assistance

• Learn how to manage the handover process between landlords and tenants.
• Help inspect units during move-in and move-out to ensure everything is in proper condition.
• Document findings and support the senior team in the reporting process.
  
  

Issue Handling & Coordination

• Serve as the first point of contact for simple inquiries or issues.
• Help mediate small conflicts and escalate cases when needed.
• Coordinate with internal teams (maintenance, operations, support) to resolve concerns.
  
  

Feedback & Follow-ups

• Make daily follow-up calls to gather feedback and ensure service quality.
• Share insights with the team to help improve overall experience.
  
  

Reporting & Documentation

• Maintain organized records of communications, handover notes, and customer feedback.
• Help prepare basic reports for the team.
  
  

You're a perfect match if you have

• A fresh graduate in Business, Real Estate, Communications, or any related field.
• Someone with strong communication and interpersonal skills.
• Passionate about helping people and improving their experience.
• Organized, detail-oriented, and eager to learn.
• Comfortable using digital tools (CRM systems, Google Workspace, etc.).
• A team player with a positive, solution-oriented mindset.
• Any internship or university project in customer service, real estate, or operations is a plus (not required).
  
  

Benefits

What do we offer?

• Competitive salary - Receive a competitive salary package in USD or SAR, reflecting your skills and contributions in our industry.
• Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture.
• Flexibility - Enjoy the option to work full remote or hybrid, allowing you to balance work and life in a way that suits you best.
• Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess.
• Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution.
• Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment.
• Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize.
• Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated.