Customer Experience CX Intern

Are you passionate about customer experience and making a real impact in a fast-growing startup? Qawafel is looking for a CX Intern to join our team for a 2-3 month hybrid internship (office + remote). This is a great opportunity to work with our CX team to improve customer satisfaction, analyze feedback, and help optimize service quality.

Qawafel is a Saudi-based B2B marketplace connecting vendors and retailers. Our platform drives innovation in digital commerce while providing seamless business transactions.

As a CX Intern, you’ll play a key role in enhancing customer interactions:  Customer Support: Assist in handling customer inquiries and resolving issues efficiently.  Feedback Analysis: Identify trends and pain points through customer feedback to improve service.  Collaboration: Work with product and ops teams to implement service quality enhancements.  Documentation: Help maintain FAQs and internal workflows for better customer guidance.

 Location: Based in Riyadh, Saudi Arabia

 Communication Skills: Fluent in Arabic and English (written and spoken)

 Problem-Solving: Ability to analyze feedback and propose improvements

 Interest: Passion for customer experience, operations, and digital marketplaces

Hands-on experience in customer success & operations  Work closely with CX, product & ops teams  Hybrid internship—flexibility to work remotely and in-office Learn how to enhance user experience & drive customer satisfaction

If you’re excited about creating exceptional customer experiences, we’d love to hear from you! Send us your CV and a short introduction about why you’re interested in the role.

Join us in shaping the future of B2B commerce