Customer Excellence Specialist

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Dammam site is looking for a new Project Logistics Customer Excellence Specialist

Your Role

As Customer Excellence Specialist you organise and supervise the transport of all orders and ensure that your customers are overall satisfied. You act as the customer's front line support by providing information and answering questions while building and maintaining a strong and trustful partnership with customers, suppliers and colleagues. The specialist is responsible for the profitability of orders, correct invoicing and data quality.

Your Responsibilities

• Arrange and supervise the transport of cargo
• Ensure all systems are kept up to date promptly
• Monitor the operational performance of all involved parties and report any issues that may occur
• Review and ensure that any KPIs agreed with the customer are met
• Participate in training to develop yourself and your knowledge
• Immediately report problems when they occur
• Execute the business in line with rates given by ensuring profit maximization
• Manage GP planning
  
  

Your Skills And Experiences

• Fluent communicator with strong presentation skills in English
• Arabic language skills is preferred
• Problem solving skills
• Analytical skills
  
  

Good Reasons to Join

At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.