Customer Enquiry Advisor
DHL Express
Date: 3 weeks ago
City: Al Khobar
Contract type: Full time

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
Overall Role Purpose
The call center Advisor is responsible for answering customer inbound calls and inquiries:
Ensure customers bookings and traces are actioned as per network standards
Provide a competent, courteous, efficient and proactive point of contact for customers both internal & external
Responsible to be on time when scheduled and to adhere to the schedule as stated by the management.
Responsible in helping to achieve revenue and upselling targets through effectively promoting and selling DHL’s products and value added service.
Your Tasks:
Service Quality:
Your Profile:
We look forward to receiving your application!
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
Overall Role Purpose
The call center Advisor is responsible for answering customer inbound calls and inquiries:
Ensure customers bookings and traces are actioned as per network standards
Provide a competent, courteous, efficient and proactive point of contact for customers both internal & external
Responsible to be on time when scheduled and to adhere to the schedule as stated by the management.
Responsible in helping to achieve revenue and upselling targets through effectively promoting and selling DHL’s products and value added service.
Your Tasks:
Service Quality:
- Arrange Booking for pickup.
- Customer complaint handling
- Transfer Calls
- Make follow up Calls.
- Tracing shipment. Open and provide information.
- Capture all types of Calls.
- Supply correct & precise information to customers and advise customers of shipment acceptance & carriage.
- Always support customer requests and follow up when needed.
Your Profile:
- High school education or above
- Preferable 1 year experience on Customer service
- Previous call center experience
- Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries.
- Previous experience of telephone and/or electronic order booking system
- Demonstrated success in achieving target through selling service and products.
- Excellent typing skills
- Strong written and verbal communication skills are essential.
- Fluent in English, Arabic language is an added advantage.
- Critical thinking
- Attention to detail.
- Be an effective team player.
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.
We look forward to receiving your application!
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