Customer Contact Coordinator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.

Job Description

Responsibilities include:

• Manage daily customer interactions, addressing queries regarding asset control, product usage, and account-related concerns.
• Investigate and resolve discrepancies related to credit equipment balances and invoicing using systems like SAP, Salesforce
• Provide timely and accurate information to customers, ensuring all service requests and queries are logged and followed up appropriately.
• Assist in conducting account profitability assessments and support the development of action plans to improve customer satisfaction and performance.
• Collaborate with internal teams such as Sales, Customer Service, and Asset Operations to support customer account health and process improvements.
• Educate customers on best practices for asset management and product features to ensure efficient use of CHEP assets and services.
• Maintain detailed records of customer interactions and account data, ensuring accurate reporting and tracking of service requests.
• Support the team lead in identifying opportunities for process enhancements and providing feedback on customer needs and trends.

Skills and Knowledge

• High customer service orientation
• Assertive yet tactful written & spoken communication skills
• Effective influencing skills
• Systems Knowledge
• Able to do root cause analysis of issues / problems & find sustainable solutions
• Team orientation / effective team work skills
• Able to work in a fast paced environment, get things done virtually
• Detail orientation
• Able to organize time & other resources to achieve goals
• IT savvy; proficiency with MS Office suit (Excel, Word, Access & PowerPoint) (required), SAP (highly desirable)

Languages:

Required : English, Arabic

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.