CSS Director - TAM (Saudi)

Job Description

Oracle is the only provider of fully integrated technology solutions that span both infrastructure and applications. However, our customers need more than just the best technology solutions, they look to Oracle as their strategic partner to enable their sustained business success. Oracle Customer Success Services (CSS) is solely focussed on ensuring Oracle’s customers ongoing success with our technology. CSS is deeply integrated with Oracle’s product development teams to help our customers maximize the ongoing value of their investments in Oracle products.

We are looking for a new Director to lead our Saudi Arabia delivery team, which consist of multiple Technical Account Managers (TAM). We are seeing strong growth in the CSS business in Saudi Arabia, and some of the largest and most complex customer engagements are managed by the Saudi Arabian delivery team, so this is a key leadership role, which will also focus on alignment with pre-sales, sales and our engineering SMEs.

What you will do

• Act as a Leader while having a fist level management roles supporting Individual Contributors (IC) driving performance and collaborations, supporting individuals and managers career development by helping and encouraging them to achieve results with a high level of satisfactions and enthusiasm
• Act as a Business owner and feel accountable to support and drive from an expertise perspective delivery in KSA CSS
• Responsible for providing coaching, mentoring and helping team attain a high degree of customer satisfaction
• Lead the team on driving recruitment, retention, development, coaching, motivation, succession planning and generally management of multiple technical delivery resources to attain/exceed defined customer objectives
• Take ownership as the escalation point for heightened issues with our customers
• Work closely with the Local CSS Business & Technology Leaders in developing the practice ensuring consistency of quality and value of services
• Build rapidly and maintain a network of people in and outside of the organization keeping strong professional relationship to support you in achieving the team and CSS objectives
• Ensure Strong Customer Relationship up to C-Level. Oversee the delivery of customer deliverables and supporting TAMs to ensure delivery quality.
• Be a driver for Innovation and thinking out of the box, identify opportunity of improvement in processes, services and implement changes as agreed by CSS leadership.
• Understands Oracle and CSS product/solutions portfolio and knows how to win relative to competition.
• Active participation with the relevant regional and global collaboration programs to oversee the sharing of best practices
  
  
  

What we need

• This is a country leadership role
• The successful candidate will possess experience on managing teams specialized on professional/premium IT services, and managing people
• This role requires the individual to possess all of the pre-requisite experience and expertise that’s expected of a professional that has operated in a pre-sales and delivery context for over many years in large, complex organisations. In addition, has a proven capability to effectively recruit, retain, develop, motivate and manage a team of dynamic and highly experienced individual and managers
• Proven experience of working within a professional service delivery organisation, targeting cloud and on premise technologies.
• Experience of managing a significant P&L with an emphasis on accuracy and accountability
• Strong Soft skills as a leader
• Excellent influencing skills at a senior level. Sufficient seniority and gravitas to command authority.
• Proven leadership skills and attitude
• Experience of working with technical teams in large organizations
• Experience of major long term projects in order to understand goals and challenges.
• Proven leadership of large and complex service solution in a large enterprise or service provider.
• Applicants are required to read, write, and speak fluently English and in Arabic.
• Have excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
• You act as a positive influencer on those around you and motivate others toward success.
• Oracle Products Knowledge and specifically Oracle Tech portfolio is a plus.
  
  
  

Career Level - M5

Responsibilities

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working so you can do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique
  
  
  

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer