Credit Services Supervisor

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Transform and lead the operational responsibility for the Credit and Collection function for Saudi Arabia. This strategic role requires extensive experience in a multi-cultural, multi-lingual, dynamic environment where you will be directly responsible for all public sector customers & distributors in Saudi Arabia and indirectly through your assigned team. You will report to the Regional Credit Services Manager.

In this role, you will be required to provide dynamic leadership to staff and ensure that all processes are optimised for effectiveness, efficiency and unique business needs by achieving "right" practice standardisation and compliance with internal controls, policies and procedures. You will also coordinate predictive modelling and analysis to assess the collectability of overdue accounts, segment portfolios and allocate resources accordingly. The Credit & Collections Supervisor will enable the achievement of optimal cash flow while enhancing customer relationships.

Responsibilities may include the following and other duties may be assigned:

• Responsible for accounts receivable balances and all related credit and collection activities for public sector clients and provide leadership on proper training & guidance to the collections team.
• Plan and organise team activities across Saudi Arabia - utilising effective recruitment, selection, training, performance management and coaching of staff; setting and monitoring functional objectives to ensure they are met/exceeded.
• Conduct regular account reviews with Credit Services Representatives. To make sure the accounts are reconciled and meet corporate targets for collections, DSO and healthy AR balances.
• Develop and recommend policies and procedures to govern credit and collection activities; determine and close monitor on the cash application on timely manner; calculate bad debt reserves for the top public accounts.
• Monitor public customer accounts for delinquency. Visit customers with large volumes of delinquent receivables and highlight potential risk, and Builds strong relationships with a wide range of internal and external stakeholders in Saudi Arabia and beyond to achieve and demonstrate credibility and controlled performance standards.
• Manage public collection activities to ensure efficiency and compliance of collection efforts and processes, handling escalations and collection disputes from the AR team involved in difficult cases.
• Define public debt collection strategies, objectives and internal operational procedures. Responsible for monthly closing activities, reporting and forecasting related to customer management and defined key performance indicators.
  
  
  

Required Knowledge and Experience:

• Bachelor’s degree in accounting or business Administration.
• 5+ years' experience in public sector credit and collections with a strong collections background and with public sector healthcare clients including Nupco.
• 3+ years' supervisory experience with experience of working in a multinational environment.
• Excellent communication skills, strong customer relations, leadership and team building skills.
• Proven experience of pursuing tasks with energy, drive and follow-through, particularly in the face of resistance or setbacks.
• Understanding of the need to manage the performance and resources of collection team.
• Strong business communication skills in English & Arabic; both verbal and written.
• Excellent attention to detail, strong communication and organisational skills.
• Advanced Excel & PowerPoint skills are essential.
• Experience of an ERP (Enterprise resource planning) system, preferably SAP (Systems Applications and Products ) and FSCM (Financial Supply Chain Management).
• MBA Qualification is desirable , Project management & Lean Six Segma certification is a plus, Power BI experience is a plus , Previous Shared Service Centre experience is an advantage would be desirable.
  
  
  

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here