Coop - Key Account Customer Care
Bupa Arabia
Date: 1 day ago
City: Jubail
Contract type: Full time
Job Description
Member Service Support
Group secretaries and members
Business managers & Sales
Cross Functional Departments
Member Service Support
- Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
- Guide members on points of contact for queries and communication.
- Update members on insurance coverage details, follow up cases, inquiries and responses with full support
- Complete transactions and answering members’ inquiries on time by aligning with internal departments to reach excellent customer satisfaction
- Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience
- Add and delete members and update member information and coverage class as per group secretary request for the policy coverage
- Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
- Validate medical claims received by members and request for missing documents required for submission
- Ensure that added members have received membership confirmation and follow up on pending claims.
- Update members on pending claims and provider requests and justify rejections
- Recover rejected pre-authorization requests and support to revise the rejected requests
Group secretaries and members
Business managers & Sales
Cross Functional Departments
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Service Engineer
EagleBurgmann,
Jubail
2 weeks ago
Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.EagleBurgmann is a leading international specialist in industrial sealing...
Application Engineer
Schneider Electric,
Jubail
2 weeks ago
1. Interprets customer technical specifications and assists customer in defining detailed application, system, andhardware requirements2. Prepares detailed hardware and software specifications on Invensys products3. Develops software and completes all necessary documentation to meet requirements of the applicationspecifications4. Prepares packaging specifications5. Works with third‐party vendors to ensure compatibility with Invensys’ solution6. Assists with basic on‐site engineering, including: start‐up and application commissioning...
OT Cybersecurity
Advanced Petrochemical Company,
Jubail
2 weeks ago
Brief Job Description:Deploy and maintain network infrastructure devices (e.g., switches, routers, etc.), security appliances (e.g., firewalls, IDS, IPS etc.), and virtualization solutions.Deploy and monitor security hardening and follow configuration procedures.Creating detailed diagrams (e.g., network, cabling, server, rack, logical architecture, etc.), procedures, and plans (e.g., implementation, SAT, POC, mitigation, etc.) as needed to support projects.Manage ICS hardware & software assets inventory...
