Contact Center Agent

MBC GROUP


Date: 3 days ago
City: Riyadh
Contract type: Full time
Responsibilities

  • Handle inbound and outbound calls, providing exceptional customer service.
  • Respond to customer inquiries via email and social media in a timely and professional manner.
  • Resolve customer issues and escalate cases when necessary to ensure satisfaction.
  • Maintain accurate records of customer interactions in the company’s CRM system.
  • Collaborate with team members and other departments to improve customer support processes.
  • Stay updated on company products, services, and policies to provide accurate information to customers.

Requirements

  • Strong English & Arabic language proficiency.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using contact center software and CRM tools.
  • Strong problem-solving skills and attention to detail.
  • Ability to handle high-stress situations and manage multiple tasks simultaneously.
  • Flexibility to work in a 24/7 shift environment.
  • Minimum 1 year of past experience in customer service or technical support.
  • Past experience with a Media Company.
  • Past experience with Zendesk.

Unfortunately, due to the high number of responses we receive we are unable to provide feedback to all applicants. If you have not been contacted within 5-7 days, please assume that at this stage your application has been unsuccessful.

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