Concierge Agent (Local only)

Mandarin Oriental Hotel Group


Date: 5 hours ago
City: Riyadh
Contract type: Full time
Responsibilities

  • Create focused conversations with guests which identify their personal preferences.
  • Be proactive and anticipate the complete requirements of each guest in order to make their unique experience memorable.
  • Act as a hotel “ambassador” at all times.
  • Takes care of the safe keys and other keys assigned to the Concierge Desk.
  • Maintains an accurate record of the “left baggage”.
  • Require that the concierge desk is always covered by concierge staff to attend to the guest’s call and request immediately.
  • Coordinates with Business Center team secretary if guests need help.
  • Coordinates with maintenance whenever required to change the flags in the plaza and PSGH royal entrance.

Keep the HotSOS and Glowing system always open and observe by the team

  • Assist lobby staff with observing the public area music systems.
  • fully aware of fire and evacuation procedures related to the Concierge Desk.
  • Maintains the logbook at the Concierge Desk for handover between shifts.
  • Maintains the record for all guest transportation bookings and shares with the butler.
  • Follow the task sheet assigned by the Chief concierge.
  • Fully aware of the courier service system and charging to the guest room.
  • Provide clear directions for all guests traveling outside of the hotel.
  • Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
  • Maintain a daily record of all guest requests, reservations, and confirmations for guests.
  • Communicate all important details to management and colleagues regarding internal and external events, resources, and possible challenges.
  • Assists guests in the recommendation, booking and organizing of sightseeing/shopping/arts, tour planning and cultural activities.
  • Assists guests in the confirming or booking of airline flights and boarding pass.
  • Assists guests in the recommendation and booking of restaurants and other entertainment/leisure activities as requested.
  • Arranges limousine transportation requests, ensuring that limousine-generated revenue is fully maximized.
  • Provides all information pertaining to the hotel’s services and facilities.
  • Is expected to have extensive and intimate knowledge of Riyadh and surrounding regions. This includes all modes of transportation, restaurants, retail, sightseeing, arts, sports activity, music concert and cultural activities. All recommendations must appear to be personal, and insightful, also to provide the city map.
  • Builds relationships with guests to delight and gain loyalty.
  • Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.

Requirements

  • 0-2 years experience.
  • Fluent in English.
  • Strong communication skills.

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