Collections Operations Associate

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

About The Role

Tamara’s ambition is to become the region’s favorite way to pay for what we call life’s little essentials – a new way of purchasing designed for and around our customers’ interests. We believe that great design has the ability to engage and inspire.

Role Overview

We are looking for a proactive and detail-oriented Collections Operations Associate to join our team. This pivotal role involves managing daily collection operations and ensuring governance through reconciliation, handling customer complaints, and maintaining quality assurance. The successful candidate will possess strong operational efficiency and excellent communication skills to support the development of our payment systems and collection strategies.

Key Responsibilities

• Reconcile daily bank transactions for customer collections and ensure timely, accurate updates of payment information within the internal system.
• Audit, Investigate and resolve discrepancies in payment postings.
• Own the collection customer complaint queue and ensure timely and effective resolution of mail requests.
• Conduct regular audits of collection calls to ensure adherence to compliance, tone, and process.
• Provide feedback and recommendations for performance improvements in DCA collection practices based on the regular audits.
• Support on DCA requests related to customer loan restructuring and Late fee removal etc.
• Recommend automation and efficiency improvements in the collections operations lifecycle wherever possible.
  
  

What We’re Looking For

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 1–2 years of experience in operations, collections, finance operations, or reconciliation roles.
• Proficiency in Microsoft Excel and financial reconciliation.
• Ability to quickly learn and retain new procedures.
• Excellent verbal and written communication skills in English and Arabic
• Familiarity with banking transactions, financial systems, and collection platforms is a plus.
• Ability to work independently and manage multiple priorities under tight deadlines.
  
  

All qualified individuals are encouraged to apply.

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