Clinical Administrator 1

Basic Function

In conjunction with the Chair of Triad/Dyad plan, direct, and control the administrative, financial and operational activities of the Triad/Dyad. The Administrator will work collaboratively with JHAH leadership and the Chair of Triad/Dyad to develop the strategic plan, set direction, and ensure that all aspects of the plan are accomplished, meet all targets, ensuring ongoing evaluation of the organization’s growth and development and quality of care. Provide administrative leadership to the Chair of the Triad/Dyad and the physicians and staff in formulating and achieving departmental and unit's objectives.

Education

• Bachelor's degree in business, health care administration, or related field.
• Master's degree is preferred.

Experience

Minimum 10 years’ relevant experience.

Scope

• Responsible for administrative aspects of inpatient and outpatient operations for the service line including access to care, facilities management and human resource management.
• Oversees financial development and management of operating budgets, capital budgets and contract activities for the service line.
• Participates and coordinates the business planning, new program development, financial modeling, program implementation and assessment / reporting of new program outcomes with Triad / Dyad leadership.
• Assess and streamline current service, redefine product lines and work collaboratively to integrate services across clinical, support and ancillary departments.
• Identify and achieve Center of Excellence status for specific service line divisions and product lines.
• Assess business and health care environments to develop service line strategic plan and effective positioning of clinical services to the current and future patient population.
• Focus on patient centered care and experience through operations, workflow and service line administration.
• Provides timely and accurate communication of departmental status to Hospital leadership, Departmental leadership, and staff members.
• Assure that policies, procedures, plans and regulatory requirements are in place and adequate to maintain operations for safe and appropriate patient care and departmental objectives.
• Represents and participates in multiple executive and management level meetings and committees on behalf of the service line.
• May have direct supervision responsibilities for assigned staff members.

Principal Contacts

Internal: Daily interaction with Triad / Dyad leadership and service line staff. Interactions with support departments including but not limited to Finance, Facilities Management, Supply Chain Operations, Pharmacy, Radiology, Laboratory Services, Human Resources, Patient Services, Access and Security. Exposure and communication to multiple internal committees and executive leadership.

External: Interactions with the vendor/ supplier community, government agencies, referring providers and external professional organizations.

Principal Duties

I. Patient Centered

1. Monitor customer satisfaction and facilitate / develop plans to achieve service line excellence.
2. Address patient and provider complaints and ensure their prompt resolution.
3. Develop strategic and operational plans based on the Patient Experience to enhance satisfaction.
4. Participate in organizational and service line Patient Experience committees, task forces and projects.
5. Responsible for the achievement of service line and organizational Key Performance Indicators (KPI)
6. Monitor the external environment and patient referral to recommend new, expanded or reallocated services for optimal Patient Experience.
7. Liase with the district locations on service offerings and patient experience.
8. Develop service line patient centered strategic plan in coordination with Triad / Dyad leadership.
9. Develop Centers of Excellence within the service line (certified and non-certified)

II. Timely

1. Ensure prompt patient access to outpatient and inpatient services.
2. Monitor and assist in the optimization of service line inpatient length of stay (LOS)
3. Routinely review and update outpatient templates, provider schedules, resource utilization to optimize the patient wait time and service availability.
4. Assess patient downstream services and wait times outside of the service line (Lab, OR, Radiology)
5. Develop process improvements for optimal wait times and maximized resource utilization
6. Develop business plans and financial models for new programs, expanding or contracting current services, redefining product lines or services.
7. Assess, monitor and report new and changes in clinical services for variation and success.
8. Work collaboratively within JHAH to streamline current services and integrate services across clinical, support and ancillary departments.

III. Efficient

1. Oversee the service line budget process and assure that assumptions and forecast for both expense and revenue budgets are accurate, timely and realistic during the course of the fiscal year.
2. Participate in the capital budgeting process reviewing proposed capital replacement program and providing new business case justification for service line capital requests.
3. Allocate resources and develop efficiencies to improve and maintain the services of the service line and to ensure positive financial performance.
4. Analyze and report service line variance and financial performance reports routinely including discrepancies, interventions and corrective actions.
5. Monitor cost per EMR, encounter and other relevant expense ratios and develop/ implement plans to achieve improvement to community benchmarks.
6. Coordinate the development of strategic and operational plans to optimize external medical referrals and support appropriate EMR migration.
7. Routinely review resources (physical space, medical equipment, information technologies, human capital) and determine areas of optimization and efficiency through process improvement activities such as lean, six sigma and project management

IV. Engagement

1. Assist Triad / Dyad Chief with physician recruitment and retention, physician credentialing, and job actions.
2. Monitor employee engagement and establish service line specific employee engagement plans, updating progress routinely.
3. Provide leadership and participation in service line team building and contributing to the overall morale of Johns Hopkins Aramco Healthcare.
4. Develop and execute service line marketing and public relations efforts focused on the local and regional community, professional / academic partners and potential employee recruits.
5. Support clinical innovation and research in the service line through budgeting, business planning, marketing, human resource management and project management.
6. Represent the service line in the professional community supporting collaborative relationships with other providers, networks, third-party payers, researchers and other partners.

V. Safe / Effective

1. Collaborate with the Triad / Dyad leadership on the establishment, review and monitoring of service line policies, procedures, plans, guidelines and regulatory requirement.
2. Monitor and report service line safety information and data on a routine basis including interventions and corrective actions.
3. Act as administrative liaison to operational services, such as housekeeping, facilities management, nutrition, supply chain, clinical engineering, etc., to support operations and high-quality delivery of care.
4. Support shareholder collaborations with Distinguished Faculty and subject matter expert visits.
5. Collaborate with Patient Safety Officers to ensure optimal patient safety and quality activities across the service line.
6. Assist in establishing an inclusive, responsive and safe environment for providers, staff and patients.

Certifications/Other requirements as applicable

• Knowledge of hospital finance, administration, and clinical delivery
• Knowledge of physician group practice or IPA operations
• Knowledge of managed care/population health
• Knowledge of clinical quality metrics
• Knowledge of electronic medical records (prefer experience with EPIC)
• Excellent interpersonal skills required
• Demonstrated leadership qualities required
• Demonstrated multidisciplinary team development skills
• Strong financial and analytic skills required
• Excellent oral and written communication skills required (English required)
• Intermediate to Advanced Computer Skills (Word Processing, Spreadsheet, Presentations etc.)
• Preferred experience with SAP or other health care specific ERP systems
• Healthcare, Business Management or Project Management Certifications preferred.