Client Service Specialist

Essential Role Functions

• Address client inquiries and resolve issues promptly
• Maintain a deep knowledge of company products and services to provide accurate information to clients
• Coordinate with various teams to ensure client requests are handled appropriately and in a timely manner
• Manage client accounts and transactions
• Conduct client satisfaction surveys and implement necessary changes
• Develop and maintain strong relationships with clients
• Prepare regular reports on client interactions for management review
• Assist in product development by gathering feedback from clients

Other Skills and Experience

• Proven experience in a client services or customer service role
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Proficiency with customer relationship management (CRM) software
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with the freight industry is a plus
• Experience using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Ability to work with a team and manage multiple tasks

Experience

• 2 year(s): Excellent communication and problem-solving skills
• 2 year(s): Minimum 2 years' experience business administration or related role

Education

• High School or better

Behaviors

• Team player: Works well as a member of a group
• Detail-oriented: Capable of carrying out a given task with all the details needed to get the task done well

Motivations

• Goal completion: Inspired to perform well by the completion of tasks
• Ability to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organisation