Chief Concierge
Al Manakha Rotana
Date: 22 hours ago
City: Medina
Contract type: Full time
Job Description
Job Summary-
As a Front Office - Chief Concierge, you will be responsible for overseeing all aspects of the concierge operations in a hotel or similar establishment. You will ensure excellent customer service, handle guest inquiries and requests, and manage a team of concierge staff.
Job Responsibility-
Skills-
Job Summary-
As a Front Office - Chief Concierge, you will be responsible for overseeing all aspects of the concierge operations in a hotel or similar establishment. You will ensure excellent customer service, handle guest inquiries and requests, and manage a team of concierge staff.
Job Responsibility-
- Supervise and coordinate the activities of the concierge team.
- Ensure exceptional customer service is provided to all guests.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Assist guests with recommendations for dining, entertainment, and local attractions.
- Maintain inventory and stock of necessary supplies for the front office.
- Train and onboard new concierge staff members.
- Collaborate with other departments to ensure smooth operations and guest satisfaction.
- Uphold hotel policies and procedures at all times.
- Proven experience in a similar role within the hospitality industry.
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Knowledge of local attractions, restaurants, and entertainment venues.
- Ability to work well under pressure and handle difficult situations with ease.
- Proficiency in using hotel management software and MS Office suite.
- Diploma or degree in hospitality management or a related field is preferred.
Skills-
- Strong leadership and management skills
- Excellent communication and interpersonal abilities
- Exceptional customer service orientation
- Proficiency in using hotel management software
- Ability to handle stressful situations with composure
- Excellent organizational and time management skills
- Fluent in multiple languages
- Knowledge of local attractions and points of interest
- Strong problem-solving skills
- Attention to detail and accuracy
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
executive secretary -Saudi only
Accor,
Medina
1 day ago
Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep...
Sous Chef – Four Seasons Hotel Madinah, Saudi Arabia
Four Seasons,
Medina
3 days ago
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury...
Director Of Operations / Operations Manager with Rooms background (Saudi National Only)
ACCOR,
Medina
6 days ago
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and...