Chief Concierge
Al Manakha Rotana
Date: 12 hours ago
City: Medina
Contract type: Full time
Job Description
Job Summary-
As a Front Office - Chief Concierge, you will be responsible for overseeing all aspects of the concierge operations in a hotel or similar establishment. You will ensure excellent customer service, handle guest inquiries and requests, and manage a team of concierge staff.
Job Responsibility-
Skills-
Job Summary-
As a Front Office - Chief Concierge, you will be responsible for overseeing all aspects of the concierge operations in a hotel or similar establishment. You will ensure excellent customer service, handle guest inquiries and requests, and manage a team of concierge staff.
Job Responsibility-
- Supervise and coordinate the activities of the concierge team.
- Ensure exceptional customer service is provided to all guests.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Assist guests with recommendations for dining, entertainment, and local attractions.
- Maintain inventory and stock of necessary supplies for the front office.
- Train and onboard new concierge staff members.
- Collaborate with other departments to ensure smooth operations and guest satisfaction.
- Uphold hotel policies and procedures at all times.
- Proven experience in a similar role within the hospitality industry.
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Knowledge of local attractions, restaurants, and entertainment venues.
- Ability to work well under pressure and handle difficult situations with ease.
- Proficiency in using hotel management software and MS Office suite.
- Diploma or degree in hospitality management or a related field is preferred.
Skills-
- Strong leadership and management skills
- Excellent communication and interpersonal abilities
- Exceptional customer service orientation
- Proficiency in using hotel management software
- Ability to handle stressful situations with composure
- Excellent organizational and time management skills
- Fluent in multiple languages
- Knowledge of local attractions and points of interest
- Strong problem-solving skills
- Attention to detail and accuracy
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Area Sales Manager Madinah Region - Saudi Arabia
Doka,
Medina
2 weeks ago
Company DescriptionDoka is a world leader in providing innovative formwork, solutions and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With more than 180 sales and logistics facilities in over 60 countries, Doka has a high-performing distribution network for advice, customer service and technical support...
Executive Housekeeper
Sofitel,
Medina
2 weeks ago
Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep...
Sales Manager
Almusand Alraqmi,
Medina
3 weeks ago
Job Requirements Minimum 4 years of experience in sales management, preferably in B2B or B2C environments. Deep understanding of sales cycles, customer journey (Sales Funnel), and closing techniques. Proven ability to build, lead, and motivate high-performing sales teams. Excellent negotiation skills and a strong track record of meeting or exceeding sales targets. Familiarity with CRM systems and sales performance tracking...
