Catering Assistant Manager

Department: Food & Beverage

Location: Saudi Arabia - Al Khobar

Description

To produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. The Assistant Catering Manager supports the Catering & Events Department in delivering exceptional event experiences aligned with Kempinski Hotel’s brand standards. They assist in planning, coordinating, and executing catering services, ensuring guest satisfaction, operational efficiency, and adherence to the hotel’s premium service standards.

Key Responsibilities

● Responsible to Banquet Manager.

● Responsible for Catering Supervisor, Captains, Drivers and Waiters.

● Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

● Assist in leading the catering services efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.

● Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.

● Ensure that the place of work and surrounding area is kept clean and organized at all times.

● Act as a Manager in the absence of the Banquet Manager

● Be knowledgeable of all services and products offered by the hotel.

● Assist in overseeing the day-to-day operations of all catering events, ensuring seamless execution and guest satisfaction

● Have an understanding of the monthly profit and loss statement of the department.

● Conduct all outlet meetings in the absence of the Banquet Manager.

● Perform up selling for all items offered by the department assigned as well as offering alternatives.

● Assist in communication within the outlet and to attend daily/weekly outlet meetings with the culinary and sales team and fostering teamwork to constantly develop the catering for more success.

● Attend and contribute to necessary staff meetings, departmental trainings and hotel initiated trainings scheduled.

● Coordinate with kitchen, banquet, and service teams to ensure flawless delivery of events

● Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

● Assist in producing reports and analysis of the outlet and attend in the monthly performance meeting.

● Assist in leading the catering services efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.

● Participate in event planning meetings and liaise with clients to understand their needs and ensure all expectations are met or exceeded.

● Supervise and support the catering service staff, ensuring adherence to service standards, grooming, and conduct.
● Ensure proper setup, execution, and breakdown of events according to Event Orders (BEOs).

● Address guest concerns promptly and professionally, ensuring immediate resolution and follow-up.

● Plan daily routine Catering checklist and Inventory according to the weekly schedule.

● Attend all required trainings as described by the department.

● Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.

● Report concerns that require disciplinary actions immediately to the Banquet Manager.

● Monitor and control costs, inventory, and supplies to maximize efficiency and profitability.

● Ensure compliance with health, safety, and hygiene standards in all catering activities.

● Handle client inquiries and provide expert recommendations to ensure seamless event execution.

● Maintain close communication with vendors and internal departments (kitchen, stewarding, housekeeping) for successful event execution.

● Ensure all catering services meet Kempinski’s brand standards for quality, presentation, and service excellence.

● Assist in training and mentoring junior staff to uphold Kempinski’s service philosophy.
Maintain detailed records of events, client preferences, and feedback for continuous improvement.

● The Catering Assistant Manager upholds Kempinski’s commitment to delivering personalized luxury experiences, maintaining high standards of service, and reflecting the brand’s elegant and professional image in all aspects of catering operations.

• Support the Catering Service Manager in budget management, cost control, and maximizing profitability.
  

● Assist in carrying out scheduled inventories of products and operating equipment.

● Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
● Respond to any changes in the department as dictated by the hotel management.

● Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.

● Ensure that the opening and closing procedures established for the outlet are followed.

● Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.

● Attend all daily/weekly Food & Beverage Meeting in the absence of the Banquet Manager.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.