Call Centr Representative

Job description:

Job Purpose

Handle incoming and outgoing calls, assist customers with their inquiries, provide information about our real estate projects, and support the sales team by booking appointments and following up with potential clients.

Key Accountability Areas

Customer Service:
• Answer calls and respond to customer questions in a professional manner.
• Provide details about available properties, prices, and project locations.
• Handle customer complaints or direct them to the right person.
Sales Support:
• Book appointments for the sales team with interested clients.
• Follow up with leads to check their interest and update records.
Records & Reporting:
• Keep accurate records of calls, leads, and customer interactions.
Marketing Support:
• Support marketing campaigns by making promotional calls when needed

Role Accountability

HR Proficiency:
Ability to obtain updated soft and technical skills related to the job
To have a vision and a plan for the career path and how to achieve it.
Delivery:
Perform the planned activities to meet the operational and development targets as per delivery schedules.
Utilize resources effectively to achieve objectives within efficient cost and time.
Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
Solve any related problems arise and escalate any complex operational issues.
Quality:
Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:
Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification Diploma Degree in Administration Institute or OtherWork Experience Fresher - 0-2 yearsTechnical / Functional Competencies QA Key Performance IndicatorsConsultative SalesSales PlanningSales PresentationsSales PromotionsSales ResearchSales Technical SupportSales ToolsSales Trend AnalysisSolution SalesCompetitive Analysis

Profile description:

Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.

The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.

alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.

For more information about alfanar, please visit alfanar.com