Call Center - #29212

Bupa Arabia


Date: 1 week ago
City: Jeddah
Contract type: Full time

Job Description

  • Plan & prepare the schedules to manage workload and cover work shifts by coordinating with other teams.
  • Ensure great delivery of service and support to members within agreed KPIs and to meet customer service targets.
  • Monitor and report team day to day activities such as attending training or coaching sessions, Kaizen validation, submission, etc.
  • Manage and close urgent and critical cases with efficient resolution.
  • Escalate serious cases to call center Manager for resolution to maintain unit KPI’s.
  • Provide call center manager with the required daily dashboards.
  • Carry out on-going process improvement activities to reduce costs and increase efficiency.
  • Manage and maintain exceptional approvals by keeping a log for cases that was approved commercially as per authority matrix.
  • Manage individual quality as per the agreed criteria through weekly validation to errors reported by TQM team followed by necessary coaching sessions and monitoring the progress.
  • Provide on going coaching and support to the team to update and improve their knowledge.

• Train team members on all the new products and ensure 100% understanding and implementation• Ensure best delivery of customer service and support to the members through engagement.

Skills

  • Strong background in customer service in insurance or hospitals.
  • Able to multitask and work well under stress.
  • Strong communications skills.
  • Strong trouble shooting, problem-solving and analytical skills.
  • Excellent follow up skills

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Intern - Sales

Beiersdorf Saudi Arabia, Jeddah
21 hours ago
At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for...

2024 JED5 SC Associate I - 40h Direct Seasonal Parent

Amazon.com, Jeddah
1 week ago
Warehouse Associate - Jeddah (Saudi Nationals Only) Location: This role is based in Jeddah Contract type: This is a temporary contract Shift based: Yes Contract Start Date: Immediately You are few steps away from joining Amazon Team. This role would require physical energy as you’ll be on the move for your whole shift to pick, pack and dispatch orders to...

Senior Waqf Funds Financial Specialist

Islamic Development Bank, Jeddah
1 week ago
Job Purpose The Senior Waqf Funds Financial Specialist will contribute to monitoring and managing the Fund's financial affairs and performance. The Senior Waqf Funds Financial Specialist will assist in executing the strategic objectives set by the Waqf Fund Board of Trustees, assist in the preparation of the Annual budgets based on the Annual Spending Policy, and study the allocation of...