Business Development Specialist
Idaho Housing and Finance Association
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
Job Type
Full-time
Description
Customer Engagement
Full-time
Description
Customer Engagement
- Serve as the primary liaison between IHFA as the subject matter expert for mortgage lenders, brokers and realtors.
- Ensure all mortgage rate locks are processed accurately and efficiently.
- Implement the company’s mortgage pricing strategy to ensure all incoming mortgage loans are accurately aligned with established pricing guidelines.
- Serve on the ‘Scenario Desk’ providing expert guidance on IHFA mortgage products and services.
- Provide education and complete pricing support to our lending partners.
- Develop and deliver advanced Lender Connection training for Idaho lenders.
- Design and deliver Encompass TPO training for our broker partners.
- Assist the Business Development Supervisor in identifying training and education opportunities within the region.
- Work with the Business Development Supervisor to provide training for lender and mortgage broker partners, ensuring alignment with the company’s strategic goals.
- Conduct regular On-site visits to IHFA lender’s offices to strengthen relationships and drive business growth.
- Manage and enhance lender referral systems and related databases.
- Ensure timely updates to All-Regs and maintain important Exception and Renegotiation Spreadsheets
- Collaborate with the Business Development Supervisor on special projects that will drive innovation and strategic initiatives.
- Provide leadership and support across the department as needed.
- Participate in training and in cross-training on an individual basis and with department staff.
- Foster a collaborative and high-performance team environment.
- Attend job-related classes and seminars to acquire necessary job-related knowledge as approved
- Excellent oral and written communication skills
- Two years of experience in residential loan processing, closing or servicing, or a combination of education, customer service and experience in a related field is preferred.
- Ability to maintain effective working relationships with other employees, lenders, customers and clients.
- Ability to work independently, schedule, organize, prioritize and complete job responsibilities.
- Working knowledge of Encompass TPO Connect and Optimal Blue preferred.
- Proficiency in Excel preferred
- Some travel required. Within Idaho. No overnight.
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