Base Operations Agent ( Jeddah)

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability can connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose

Base Operation Agent for DHL Express, Your Role is to

• Ensure all inbound shipments get scanned with appropriate scan before sorted to courier.
• Ensure all shipments are handled as per the network standard. All shipments incidents get recorded through proper checkpoint in the system and action taken for each.
• Ensure on time departure of all outbound trunkers. Ensuring that all inbound trunkers manifest are been retrieved from the driver and security seals are checked. Ensure all outbound trunkers leaves with ready manifest and security seal on doors. Ensure NMIV update for all movement.
• Each shift need to action Emails and shift hand over must be in place. all unlabeled shipments to be logged in FSC application prior to sign off each shift, all DPA shipment should followed up with concern department in charge, all outbound shipment not ready to uplift need to communicate effectively with relevant to have them uplift in network, lastly proper DS process , providing DMR report, proper shipment packaging and correct checkpoint,

Your Tasks:

Communications

• Ensure all base ops mails query and escalation are actioned on time FSC and Damage shipments updated regularly with proper coordination with the team and end of shift hand over report with the Base Ops supervisor in charge.

Department

• OPERATION

Reports To

Competencies

Planning Organizing

• Establishing a course of action for self and others to accomplish goals. Establishing priorities, keeping track of progress and ensuring follow-up and flexibility with other given task.

Communication

• Ability to communiate verbally and theritcally in most affective manner. Understand and convery message to others in clear and preceisly.

Teamwork

• Working effectively within a team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole.

Problem / Complexity Process

• Think systematically and logically to resolve problems by using different alternative with care keeping in mind previous experience or knowledge.

Major Challenges

• Meet the connection cut-off time of inbound and outbound material. Perform accurate scanning to create proper visibility in the system.

Your Profile:

Technical Knowledge/Skills

• Good English (written and spoken).
• Good local and international geographical knowledge.
• Computer literacy preferrable.

• Scanner usage and its functions.
• Education: A High school diploma or equivalent is required.
• Experience at least 2 years’ experience working as courier or base operation.
• Physical Fitness: Ability to handle and lift packages of varying weights (up to 25 kg) and to be physically active for extended periods.
• Customer-Focused: A genuine passion for customer satisfaction and a friendly, approachable personality.
• Reliability & Punctuality: A strong sense of responsibility, with an excellent record of punctuality and attendance.
• Team Player: Ability to work effectively both independently and as part of a team.

Our Offer:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!