Automated Operations Manager
Ericsson
Date: 3 weeks ago
City: Riyadh
Contract type: Full time
Join our Team
About This Opportunity
We are now looking for Automated Operations Manager to be responsible for coordination and overall execution of automated operations activities according to EOE model, transform NOC operations towards agile automated delivery, having multi-technology, multivendor knowledge and end-to end understanding of the Network Operation Centre Processes. As a main responsibility, in this role you will be managing and defining tools for front office delivery; engaging with customer technical staff to shape processes and achieve contracted SLAs; working with stakeholders from sales team, Customer, Tools teams, Back office and field operation to assure smooth delivery for contract and achieving contracted targets.
What You Will Do
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 768376
About This Opportunity
We are now looking for Automated Operations Manager to be responsible for coordination and overall execution of automated operations activities according to EOE model, transform NOC operations towards agile automated delivery, having multi-technology, multivendor knowledge and end-to end understanding of the Network Operation Centre Processes. As a main responsibility, in this role you will be managing and defining tools for front office delivery; engaging with customer technical staff to shape processes and achieve contracted SLAs; working with stakeholders from sales team, Customer, Tools teams, Back office and field operation to assure smooth delivery for contract and achieving contracted targets.
What You Will Do
- Lead automated operations delivery covering all related NOC processes and performance.
- Engage with Tools teams to transform ways of working in the NOC towards more automation.
- Lead Cost optimization and efficiency improvement changes in Front office.
- Support field maintenance and back-office teams to achieve contacted targets.
- Lead a big team and handle their progression and growth.
- Handle specific contract delivery performance E2E.
- Conduct Operating Level Agreements (OLA) signed with other service delivery units.
- Drive operational excellence with efficiency control.
- Interface and manage customers’ expectations.
- Education: (Engineering Major)
- Min years of experience (5-10) Years experience in telecom sector with a vendor or operator)
- Domain experience: (Front Office Operation, OSS, Tools and automation, Operation transformation)
- Capabilities and knowledge of Power BI or Tableau.
- High presentations skills to create and show dashboard to reflect NOC performance using automations tools.
- Leading and supervising, have coaching skills.
- Delivering results and meeting expectations
- Persuading and influencing with argumentation skills.
- Entrepreneurial and commercial thinking
- Market insight, business understanding and Ericsson knowledge.
- Financial skills
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 768376
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Site Leader, Operations
Amazon,
Riyadh
35 minutes ago
DescriptionDESCRIPTIONOur Site Leaders are responsible for all safety, budgetary, people development and operations objectives for an entire Fulfillment Center (FC). Responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the FC.As a senior leader you will...
Account Executive, Enterprise
Sitecore,
Riyadh
1 hour ago
About Us:Sitecore’s mission is to provide cutting-edge DXP solutions that enable the world’s greatest brands to craft truly unforgettable experiences for their customers. A highly decorated industry leader, Sitecore brings content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies, including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars, rely...
Director Job
Elm Company,
Riyadh
2 hours ago
ROLE PURPOSEThe aim is to state the overall significance of the job from the organization’s perspective.Lead and oversee the development and execution of technology excellence practices across the division, focusing on performance management, compliance, process optimization, procurement oversight, and project quality. Ensure continuous improvement and operational alignment through robust governance frameworks and strategic enablement.Key Accountabilities & ActivitiesThis section describes the...
