Associate Support Engineer, Database (Saudi)

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Applicants are required to read, write, and speak English and Arabic are a plus.

• You may be required to deliver services both remotely or onsite depending on business requirements.
• You have experience acting as an advisor or similar with cloud solution design, implementation, and delivery.
• You are proficient in designing and developing Oracle cloud solutions.
• You have excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
• You are an undergraduate or higher level degree(s) holder or having an equivalent work experience will be considered too.
• You have a positive, resilient and creative attitude with an open and agile mind set in front of challenging situations.
• Driven to take Innovative proposals and make them mature solutions.
• You have the ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
• You think out of the box and you are creative with solutions.
• You are keen to learn new cloud technologies using the training opportunities and lab resources in Oracle.
• You act as a positive influencer on those around you and motivate others toward success.
• You embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership and Integrity.
  
  
  

Career Level - IC2

Responsibilities

• Ensure Oracle cloud/OnPrem technologies are leveraged appropriately using best practices.
• Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and reusability.
• Providing technical guidance on Oracle cloud and/or on-premise solutions to customer and other Oracle team members to underpin successful delivery.
• Support solutions around multi-cloud and hybrid cloud setups.
• Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements.
• Maintain the Oracle Solution to make sure the customer demands needs will be met. Platforms for Oracle solutions are on premise, cloud or hybrid running various workloads (application, middleware, database and infrastructure).
• Working closely with the Technical Account Manager to ensure that the individual work streams are technically well managed.
• Be a contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
• Actively contribute to strategic programs and initiatives.
• To summary - helping to use and take the best advantage of all the value our company offers to our customers.
  
  
  

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.