Associate Service Coordinator

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Service Coordinator for Radiometer is responsible for ensuring support Service Function in boosting Customer Excellence through active dispatching of customer work order requests. This role is responsible for driving revenue by managing the flow of customer workflow, purchase order, proactively schedules Preventative Maintenance (PM) service visits, coordinates installations, decommissions, and moves of equipment, and place part orders for the Field Service organization. Works closely with Field Service Engineers and Service Manager.

This position is part of the Customer Support function located in Riyadh, Saudi Arabia. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

You will be a part of the Service Team and report to the Service & ITS Manager. If you thrive in a fast-paced role and want to work to build a world-class Service organization—read on.

In this role, you will have the opportunity to:

• Dispatch work orders to the Field Service Engineer team and coordinate complex scheduling using CRM & Service Max for incoming repairs (emergency and non-emergency) and Preventative Maintenance.
• Subject matter expert on active dispatch strategy for the dispatch team.
• Systematic planning & implementation related to new installation, preventative maintenance (PMs), Field Action Notes (FANs) and Field Technical Update (FTUs) for successful closure with the support from team.
• Responsible for forecasting and tracking tools, spare parts & test equipment’s calibration.
• Ensure optimal inventory level of spare parts for the region in collaboration with Head of service.
  
  

The essential requirements of the job include:

• Associate degree with a minimum 3-5 year of customer service experience OR equivalent work experience (minimum of 3 years customer service).
• Skilled in Microsoft Office Tools & CRM (advance Excel and PPT).
• Strong analytical skills: ability to gather, analyze, summarize, and present data.
• Familiarity/Previous experience with Radiometer products and solutions is highly preferred
  
  

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.