Associate Project Manager Airline Engagement

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About The Role & Team

As an Associate Project Manager, you are responsible for managing and ensuring the successful implementation of airline carriers into SITA’s Borders Management solutions. The role involves overseeing project execution in line with the agreed scope, budget, and timelines, while collaborating with both internal and external stakeholders.

What You’ll Do

• Own and drive end-to-end coordination and management of Airline Engagement Process deliverables with airline carriers, carrier host system providers, governments and SITA internal functions, with the objective of certifying airline data into SITA Borders systems and onboarding airlines in Production.
• Initiate communication with airlines to explain government requirements.
• Document Airline Engagement materials; provide technical and operational information to Airlines.
• Manage the successful delivery of government and airline implementation with agreed scope, quality, and timelines and take corrective actions to manage any deviations to the agreed timelines.
• Conduct meetings with internal and external stakeholders and prepare presentations.
• Work independently or under supervision to complete assigned tasks.
• Proactively engage with airlines and governments to keep them informed at all times.
• Minimize the risk of delayed delivery and implementation problems by carrying out regular reviews of the progress of the customer requests.
• Create and maintain project management documents
• Work with relevant stakeholders to find resolution when implementation is at risk.
• Manage risks, issues and own escalations (in liaison with management)
• Ensure effective transition to SITA Operations and secure any sign-offs.
• Maintain Status reports and SharePoint site for government related materials.
• Provide regular project reports to Customer and SITA stakeholders.
  
  
  

Qualifications

ABOUT YOUR SKILLS

• A university degree or equivalent.
• Over 5 years of experience, with at least 2 years in Air Transport-related solutions.
• Formal Project Management training and certification, or relevant practical experience.
• Strong communication skills, both verbal and written, along with excellent time management abilities.
• Proactive self-starter, able to work independently as well as collaborate effectively with both local and international teams.
• Adaptability to work across different time zones and with virtual teams in various regions.
• Responsible and agile in managing project implementations, demonstrating ownership and proactive problem-solving.
• Motivated to engage with colleagues and available resources for continuous learning and professional growth.
• Customer-focused, dedicated to delivering customer satisfaction by actively collaborating with customers and their teams to meet project goals.
• Skilled in MS Office suite, including Word, Excel, Project, and PowerPoint.
• Applicants must be Saudi nationals to be considered for this position
  
  
  

NICE-TO-HAVE

• Experience working with airline systems or airline IT service providers.
• Basic understanding of network and message transport protocols such as Type-B, MQSeries, and IPVPN.
• Familiarity with airline systems and passenger data formats, including APIS, PAXLST, PRL, and PNRGOV.
  
  
  

What We Offer

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team’s needs)

Flex Day: Make your workday suit your life and plans.

Flex Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.