Assistant Manager, Application Support (848)
Team Saudi
Date: 3 hours ago
City: Riyadh
Contract type: Full time
Job Purpose
Provide effective and timely application support across the organization, ensuring smooth operation, incident resolution, and user satisfaction. Assist in managing application issues, coordinating with technical teams, and supporting system enhancements to optimize business processes and technology utilization.
Job Specific Accountabilities
Application Support
At Team Saudi, we care deeply about creating a safe, supportive, and empowering environment for our athletes and employees. We welcome applicants who demonstrate integrity, professionalism, and a commitment to maintaining a safe and respectful workplace where everyone is protected, valued, and given fair opportunities to thrive.
Provide effective and timely application support across the organization, ensuring smooth operation, incident resolution, and user satisfaction. Assist in managing application issues, coordinating with technical teams, and supporting system enhancements to optimize business processes and technology utilization.
Job Specific Accountabilities
Application Support
- Monitor application performance and availability to detect and address issues proactively.
- Analyze application logs, error messages, and system alerts to identify root causes.
- Coordinate with development and infrastructure teams for bug fixes, patches, and system updates.
- Support deployment of application releases and upgrades, ensuring minimal disruption to users.
- Assist end-users in resolving application-related queries and issues via multiple channels (phone, email, ticketing system).
- Generate regular reports on application incidents, trends, and service levels for IT management review.
- Identify recurring issues and propose improvements to prevent future incidents.
- Participate in process improvement initiatives aimed at enhancing support efficiency and user experience.
- Stay updated with application features, updates, and best practices to provide informed support.
At Team Saudi, we care deeply about creating a safe, supportive, and empowering environment for our athletes and employees. We welcome applicants who demonstrate integrity, professionalism, and a commitment to maintaining a safe and respectful workplace where everyone is protected, valued, and given fair opportunities to thrive.
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