Assistant Front Office Manager (( Local Nationality))

Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth

The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

Specific Responsibilities

• Responds professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services.
• Responds to inquiries regarding hotel information and guest concerns.
• Supervises the daily operations of the Front Office personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
• Oversees all day-to-day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed.
• Acts as a resource for supervisors, agents, and valet with all Front Office procedures.
• Facilitates guest arrival and departure during peak times to ensure a smooth transition into and out of the property.
• Courteously answers inquiries and accepts reservations referred from agents, both in person and by telephone
• Keeps abreast of all in-house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
• Reviews all guest issues with staff, ensures appropriate departments are contacted for resolution, approves recovery, and provides follow-up with guests and log is completed.
• Oversees all Concierge duties completed by staff, from transportation services to package amenities and arrangements.
• Has complete knowledge of the hotel's emergency procedures.
• Implements new procedures and policies.
• Reviews any problems or concerns from the previous day's night audit and daily work. Addresses any issues with the entire staff or individual front desk associates, whichever is appropriate.
• Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy.
• Conducts one-on-one meetings with front desk associates at least quarterly.
• Conducts necessary progressive disciplines according to policy
  
  

Qualifications

• Saudi National is mandatory by law
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Degree or Diploma in Hospitality Management is an asset
• Should be additional language speaker
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.