Assistant Director- Business Support Leader
EY
Date: 1 day ago
City: Riyadh
Contract type: Full time
To comply with Saudi Arabian nationalization law, EY must hire nationals from Saudi Arabia for this role.
Role Description
The BS Leader is responsible for managing executive assistant and engagement support areas being performed on the ground. The BS leader will monitor all services in alignment with MENA AWS strategy, agreed standards and objectives, to ensure the delivery of high-quality services across all BS operations.
Main Role and Responsibilities:
Business Management
► Actively support regional initiatives towards strengthening and streamlining function framework
► Build effective team dynamics; inspire, motivate, and guide teams through transformational change
► Drive operational excellence and quality deliverables within BS operations
► Work as part of the wider AWS function to ensure consistent alignment of support levels across the board
Strategy and Leadership Management
► Implement and identify opportunities to develop BS service offerings and initiatives
► Support function’s strategic and/or operational initiatives to develop new or enhance existing best practices
► Use experience and strategic questioning to influence decision making and/or explore solutions
► Work with Function Leader to define and implement the BS strategy
Operations Management
► Adhere and apply firmwide and function specific policies and procedures
► Independently manage BS related queries and facilitate the delivery of effective solutions
► Review workloads regularly; ensure appropriate allocation of work and support is provided to the business
► Monitor and assess business support activities ensuring key performance indicators are met
Stakeholder Engagement/Relationship Management
► Act as an ambassador and first point of contact for all BS related matters
► Actively build rapport, collaborate, consult, and share information with teams as appropriate
► Establish, engage, and build strong relationships with business stakeholders and leadership
► Seek business feedback on a regular basis to understand and anticipate stakeholder needs and requirements
► Consult and communicate with business units and subject matter experts as and when required
Process Management
► Apply a well-rounded combination of technical expertise, experience, and business acumen to achieve optimal results
► Adhere to and enforce BS policies and procedures, and implement standardized protocols and guidelines to
ensure consistency and efficiency in the delivery of high-quality services
► Highly knowledgeable in business support related matters and skilled in identifying solutions and opportunities for improvement
People Management
► Accessible and available to team, mindful of their needs, wellbeing, and concerns
► Build high-performance teams and drive initiatives for continued improvement
► Create an inspiring and inclusive team environment with an open communication culture
► Foster a positive work environment that promotes collaboration, teaming, and employee engagement
► Initiate and lead networking opportunities/meetings between executive assistant and engagement support teams
Resource Management
► Identify and plan resource needs in consultation with business stakeholders and Function/BS Leader
► Oversight of leave plans/requests ensuring appropriate cover of support is always available to the business
► Proactively monitor and optimize resource allocation/delivery to maximize productivity and workloads
► Review support ratios; ensure business is adequately supported and appropriate ratios are consistently
applied
Key attributes for success
► Demonstrate executive presence, confidence, and credibility
► Display effective decision-making skills with a high level of emotional and behavioral maturity
► Hold a strong conceptual understanding of strategic business priorities and function goals
► Model EY Values and Code of Conduct and maintain independence, objectivity, and integrity
► Possess solid knowledge of overall technical and functional aspects of all BS areas
► Consistently apply sound judgement and confidentiality regarding sensitive matters
The job description is intended as a guide to reflect the principal purpose of the job/role. It is not an all-inclusive listing of the required responsibilities as these may vary slightly from one location to another. The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes.
Role Description
The BS Leader is responsible for managing executive assistant and engagement support areas being performed on the ground. The BS leader will monitor all services in alignment with MENA AWS strategy, agreed standards and objectives, to ensure the delivery of high-quality services across all BS operations.
Main Role and Responsibilities:
Business Management
► Actively support regional initiatives towards strengthening and streamlining function framework
► Build effective team dynamics; inspire, motivate, and guide teams through transformational change
► Drive operational excellence and quality deliverables within BS operations
► Work as part of the wider AWS function to ensure consistent alignment of support levels across the board
Strategy and Leadership Management
► Implement and identify opportunities to develop BS service offerings and initiatives
► Support function’s strategic and/or operational initiatives to develop new or enhance existing best practices
► Use experience and strategic questioning to influence decision making and/or explore solutions
► Work with Function Leader to define and implement the BS strategy
Operations Management
► Adhere and apply firmwide and function specific policies and procedures
► Independently manage BS related queries and facilitate the delivery of effective solutions
► Review workloads regularly; ensure appropriate allocation of work and support is provided to the business
► Monitor and assess business support activities ensuring key performance indicators are met
Stakeholder Engagement/Relationship Management
► Act as an ambassador and first point of contact for all BS related matters
► Actively build rapport, collaborate, consult, and share information with teams as appropriate
► Establish, engage, and build strong relationships with business stakeholders and leadership
► Seek business feedback on a regular basis to understand and anticipate stakeholder needs and requirements
► Consult and communicate with business units and subject matter experts as and when required
Process Management
► Apply a well-rounded combination of technical expertise, experience, and business acumen to achieve optimal results
► Adhere to and enforce BS policies and procedures, and implement standardized protocols and guidelines to
ensure consistency and efficiency in the delivery of high-quality services
► Highly knowledgeable in business support related matters and skilled in identifying solutions and opportunities for improvement
People Management
► Accessible and available to team, mindful of their needs, wellbeing, and concerns
► Build high-performance teams and drive initiatives for continued improvement
► Create an inspiring and inclusive team environment with an open communication culture
► Foster a positive work environment that promotes collaboration, teaming, and employee engagement
► Initiate and lead networking opportunities/meetings between executive assistant and engagement support teams
Resource Management
► Identify and plan resource needs in consultation with business stakeholders and Function/BS Leader
► Oversight of leave plans/requests ensuring appropriate cover of support is always available to the business
► Proactively monitor and optimize resource allocation/delivery to maximize productivity and workloads
► Review support ratios; ensure business is adequately supported and appropriate ratios are consistently
applied
Key attributes for success
► Demonstrate executive presence, confidence, and credibility
► Display effective decision-making skills with a high level of emotional and behavioral maturity
► Hold a strong conceptual understanding of strategic business priorities and function goals
► Model EY Values and Code of Conduct and maintain independence, objectivity, and integrity
► Possess solid knowledge of overall technical and functional aspects of all BS areas
► Consistently apply sound judgement and confidentiality regarding sensitive matters
The job description is intended as a guide to reflect the principal purpose of the job/role. It is not an all-inclusive listing of the required responsibilities as these may vary slightly from one location to another. The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Operations Manager
CAF (Construcciones y Auxiliar de Ferrocarriles),
Riyadh
16 minutes ago
JOB PURPOSE:
The Operational Manager has to drive and encourage multitude of areas.
Key roles and responsibilities of the position:
Follow up of the Warranty and Maintenance Center. Achieving the contractual and internal objectives of the project. Support Project Manager / Branch in the organization of the workshop. Main Functions are:
Planning of labor and materials.
Planning milestones, monitoring and...
Tonic Bar Waitress
Four Seasons Hotels and Resorts,
Riyadh
1 day ago
About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
Business Development Manager - Enterprise
Help AG, an e& enterprise company,
Riyadh
1 day ago
Help AG is looking for a talented and experienced Business Development Manager - Enterprise who will be responsible for a specific industry within the Saudi Arabia market. He/ She is responsible to identify new opportunities for help AG products and services and co-ordinates his activities with the management of Help AG as well as with our vendor partners. The Business...
