Area Manager

Position Summary:

The Area Manager will be responsible for overseeing branch operations, managing staff, improving sales performance, and ensuring the highest levels of customer service. This position requires strong leadership, operational management skills, and the ability to strategize for both short-term and long-term success. The ideal candidate will have a background in branch management, preferably within the food and beverage industry, and a proven track record of managing multiple locations effectively.

Key Responsibilities

• Regularly visit branches to assess operations and address any immediate concerns.
• Analyze branch sales performance and devise strategies for improvement.
• Handle customer complaints and ensure swift resolution.
• Monitor supervisors and shifts to maintain operational efficiency.
• Manage invoicing processes and compile sales reports.
• Oversee training sessions and maintenance activities within branches.
• Conduct regular maintenance checks and analyze sales trends to identify areas for improvement.
• Hold meetings with branch supervisors to discuss performance, address issues, and set objectives.
• Prepare quality assurance reports and assess IT system functionalities.
• Conduct in-depth analysis of monthly sales figures and hold comprehensive meetings with branch supervisors to strategize for the upcoming period.
• Evaluate the quality of customer service and employee performance across branches.
• Prepare monthly performance evaluations and reports for senior management.

Key Requirements:

Education & Experience:

Bachelor’s degree in Management, Business Administration, or a related field.

Minimum of 5 years of experience in branch management, preferably within the food industry.

Skills & Competencies:

• Proficiency in Data Analysis: Ability to analyze sales performance and operational data to make informed decisions for improvement.
• Team Management: Strong leadership skills to lead and motivate branch staff effectively, ensuring high performance and job satisfaction.
• Inventory Management: Basic knowledge of inventory management practices to ensure branches maintain adequate stock levels.
• Problem-Solving and Decision-Making: Excellent problem-solving abilities and the capacity to make sound decisions under pressure.
• Operational Efficiency: Strong ability to monitor and improve branch operations, ensuring all processes run smoothly and efficiently.
• Customer Service Orientation: Dedication to providing high-quality customer service and addressing customer complaints effectively.
• Time Management: Ability to manage multiple branches, meet deadlines, and handle pressure in a fast-paced environment.