After Sales Service Coordinator
Jussur Emdad Human Resources Company
Date: 3 weeks ago
City: Riyadh
Contract type: Full time
Role Purpose
Key Tasks and Responsibilities:
Bachelor's degree in Business Administration or Marketing and equivalent.
Required Years Of Experience
- Solve customer problems through the company's system, coordination in maintenance work.
- Solve workers client dispute at initial level.
Key Tasks and Responsibilities:
- Solve customer problems and assess the level of service provided to the client and prepare reports for this task.
- Deal with customer needs and receive calls about need.
- Providing regular reports on clients (collection, preparation, guarantees, etc.) to management and clarifying the constraints of work.
- Raise the level of service and gain customer satisfaction.
- Review all customer invoices.
- Review all billing emails in terms of replacement or retrieval and find out the reason for the retrieval, customer follow-up and employment.
- Participating in the formulation of goals for employees within the department.
- Selecting and recruiting the necessary workers and equipping employees with training.
- Create new ways to improve procedures and motivate employees.
- Assess and measure employee performance by measuring customer satisfaction from quality management.
- Review the client's worker's booking schedules.
- Solve all problems related to the client or worker and follow up with the relationship administrator.
- Adhere to the organization's attendance policies and procedures.
Bachelor's degree in Business Administration or Marketing and equivalent.
Required Years Of Experience
- (3) years’ experience at least in the field of customer service.
- (1) year as a Leadership.
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