AFR Team Leader-JED

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning

DGF SA has an opening for a Air Freight in Jeddah, Kingdom of Saudi Arabia.

Join us in connecting people and improving lives!

In this AFR Team Leader - JED position

• Enter duties and responsibilities in second person singular / plural
• You will coordinate implementation of airfreight operations strategy and plans in line with business strategy and requirements, global guidelines and policies
• You will coach, guide and ensure teams are trained for execution of day-to-day tasks and activities and meet work schedules and targets at a department/ small unit with multiple teams' level
• You will identify and resolve recurring issues, and suggest modifications to airfreight operations work methods focusing on increasing effectiveness and efficiency
• Contribute to processes and design systems to enhance service quality and alignment with company’s direction and long-term goals
• You will identify performance issues of suppliers, and propose solutions to improve performance
• You may use Industry sector or logistics specialist expertise in their day-to-day work
• Participate to develop, maintain and achieve airfreight operations productivity and profitability targets
• You will ensure that correct costs and revenues are captured by the team against customer’s profile and react to related excess profit/loss
• You will support team to deliver excellent quality and to resolve quality related issues
• You will manage team to ensure shipments are transported in line with the customer service commitment,
• You will be responsible for team shipment data quality
• You will implement necessary regulatory compliance procedures are followed relating to commodity and locations
• You will support new business during hypercare phases
• You will answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
• You will supervise tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
• You will be the escalation point for existing clients and ensure a desired level of customer retention
• You will identify opportunities to expand business with clients
• You will continuously improve in-house customer interaction focused on proactive shipment information incident/complaint management, ad hoc pricing, and claims
• You will use available tools to proactively monitor and improve performance
• You will conduct regular dialogues with team to review quality and performance levels vs targets
• You will ensure customer invoice timeliness and accuracy
• You will investigate/support complex invoice disputes
  
  
  

Now, here is what we need from you!

• Education Level – Bachelors Degree
• Experience Level – more than 5 years
• Skills - Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground Transportation, Cold Chain, Import Export, Tracking, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, Commercial Management, DHL Business Knowledge, Business Processes, Business Strategy, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing
  
  
  

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary
  
  
  

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than :30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service
  
  
  

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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