Advanced Lead Engineer - Commercial Field Service

Job Description Summary

At GE Aerospace our Field Service Engineer (FSE) are the embodiment of our core behaviours. Primarily they are permanent at the customers location, for a customer, supporting them with on-site technical troubleshooting and fleet management problem solving

Job Description

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview:

For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region’s hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.

Role Overview:

Our FSEs embody our mission, embedded within the customers site, delivering exceptional service and support. Operating autonomously and remotely from GE Aerospace hubs to resolve technical challenges and drive success, directly in support of our customers fleets.

More specifically, you will:

• Provide Leadership and Technical Support: Offer technical direction and assistance to the customers operation, inspections, maintenance, and repair of assigned fleets.

• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.

• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.

• Enhance Maintenance Planning: Influence maintenance planning to ensure the stability of the aircraft engine fleet.

• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for improvement.

• Apply FLIGHT DECK: Utilise our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements.

• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.

• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.

At GE Aerospace, our Field Service Engineers (FSEs) are the embodiment of our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven. Our dedicated FSEs are on the front line, working directly with our customers to solve problems and ensure the highest standards of support, for our customers with our customers.

• Respect for People: As an FSE, you’ll foster a collaborative environment with our customers, building strong relationships and trust. You’ll be the technical on-site representative for GE Aerospace.

• Continuous Improvement: We’re committed to excellence and constantly seek ways to enhance and improve technical performance.

• Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service team . Delivering prompt, effective solutions that exceed customer expectations, driving long-term partnerships.

Required Qualifications:

• To be considered for this opportunity, candidates must have:

• A Bachelor of Engineering or technical degree from an accredited university or college (or work experience in relevant fields)

• Experience working in airline operations or maintenance planning, engineering, aviation propulsion, or another related field.

• Technical expertise in aircraft engine or turbomachinery equipment.

• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.

• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information

Relocation Assistance Provided: Yes