Accounts Receivable Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Accounts Receivable Specialist (Field Collector)

Location: Riyadh - Saudi Arabia (Saudi nationality is a must)

Contract: full time, permanent

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is "to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson." There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs

Key Responsibilities

The Field collector is responsible for the proactive evaluation, investigation, and timely collection of outstanding accounts receivables. The role leads customer accounts as defined by sales volume, credit exposure, risk and/ or other factor(s).

• Proactively manage assigned accounts through the order to cash cycle to include collections, credit line administration and billing dispute identification and resolution.
• Follow-ups all required documents after delivery internally & externally.
• Serve as the single point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers.
• Dues follow-up closely specially with direct end -user " Govt & private entities" with daily field visits
• Perform customer reviews to ensure that accounts remain within the assigned credit limits as well as assess and mitigates financial risk and escalate to relevant stakeholder
• Motivate desired customer payment behavior through timely and insightful contact with customers. Employ collection technique and negotiation to improve cash flow and build a favorable financial relationship and customer experience.
• Collaborate internally with Sales, Supply Chain, etc. to respond to customer related inquiries. Participate in negotiations and contribute to cross-functional, end-to-end solutions to improve cashflow and the customer experience.
• Applying Debts Securitization
• Produce routine reports and make summaries for local & regional Management.
• Meet dashboard metrics related to Cash Collection
• Perform all I2C J&J procedures as required, in a timely manner.
  
  

Education:

• Minimum High School Diploma or above.
  
  

Experience and Skills:

Required

• Minimum of 1 year of Field collections
• Excellent verbal communication, negotiation, and people skills.
• Arabic & English Language
• Microsoft Office - Intermediate skill level is required. Proficiency to utilize Excel charts, pivot tables, vlookup features.
• Process Excellence knowledge or certification would be useful.
• As a must, experience dealing with Govt. sector. Health care providers, pharmacies. etc
  
  

Preferred:

• Customer Service or Administrative function, or related, is preferred.
• Strong collaboration and relationship building skills, negotiation skills, customer service skills, attention to detail, process orientation, strong oral and written communication skills, problem solving skills, sense of urgency is preferred.
  
  

Other:

• Car and Valid KSA driving Licenses.
• Saudi Nationality only can apply.
• Open to be Mobile/Relocate within KSA
  
  

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong"!