Account Manager

Role Summary

Own partner relationships end-to-end. Be the primary point of contact, drive satisfaction and compliance, and improve service quality through data-driven follow-ups.

Key Responsibilities

• Manage incoming requests via CRM; track to closure within SLA.
• Run regular partner meetings and briefings on policies and processes.
• Coordinate internally (ops/tech/support) and escalate when needed.
• Monitor data quality and compliance; propose and execute improvements.
• Produce periodic performance reports (progress, issues, recommendations).

Qualifications

• Bachelor’s degree in Business, Information Systems, Engineering, or related.
• 2+ years in account management/partner relations or customer success.
• Hands-on with CRM/ticketing and operational performance tracking.
• Strong communication, prioritization, negotiation, and pressure handling.

Success Metrics

• SLA closure rate for tickets.
• Partner satisfaction and compliance/data-quality improvements.
• Cycle time reduction and delivery of improvement initiatives.