Account Manager

eSense is a leading software and cloud technologies company headquartered in Saudi Arabia with over 200 employees. The company is recognized for its innovative solutions and continued pursuit to provide exceptional services to its clients. eSense was founded in 2002 as a software development company and rapidly evolved into developing enterprise solutions and assisting organizations to transform their IT, line of business apps, platforms, and solutions to modern, cloud-powered solutions.

Summary

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
  
  

Qualifications

• Previous account management experience.
• Articulate and well accustomed to a client facing role.
• Willingness and ability to travel.
• B.Sc. Degree in Computer Science, Business Administration or any other related field.
• 5+ years as in the sales field.
• Must have a strong and diplomatic personality to handle clients and change requests.
• Must have strong team spirits.