Account Management Specialist

Department: Account Management

Location: KSA

Description

As an Account Management specialist at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This position offers hands-on experience in account management within the dynamic and innovative realm of financial technology.



Key Responsibilities

Client Relationship Management: Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.

Leadership: The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.

Account Monitoring: Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.

Upsell and x-sell: increase client revenue and enhance client satisfaction by providing personalized recommendations.

Communication: Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback. In both Arabic and English.

Problem Solving: Proactively identify and resolve any client concerns or issues in a timely and effective manner.

Product Knowledge: Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.

Collaboration: Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
Documentation: Maintain accurate client interactions, transactions, and communications records in our CRM system.



Skills, Knowledge & Expertise

Education: Bachelor's degree in business administration, Finance, Economics, or a related field.

Language: Bilingual Arabic and English speakers are required.

Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.

Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.

Problem-Solving Abilities: Proactive problem-solving skills with the ability to identify issues and develop effective solutions.

Leadership: The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.

Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.

Cross-Functional Collaboration: Ability to work collaboratively in a team environment while working independently when necessary.

Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.

Interest in FinTech: A keen interest in financial technology and a desire to learn and grow within the industry.