4PL CX Consultant

Location: Jeddah

About the Role:

Owns and manages the customer process as Implant. Has responsibility for the end-to-end execution in compliance with all company procedures. The first point of contact for stakeholders for daily operations activities.

Key Responsibilities

• Understand the Logistics and Services 4PL accounts’ business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs

• Build and maintain long term relationship with customer, and internal operational and customer service network as implant.

• Coordinate with Customer documentation team to execute accurate documentation deliveries.

• Ensure documents are Created, received, dispatched & archived in accurate condition with necessary regulations like attestation.
• Proactively identify program exceptions, then troubleshoot and solve according to broad guidelines provided by the Customer Experience Manager.
• Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
• Monitor and deliver KPI performances to meet/exceed customers’ targets.
• Perform day to day activities alongside colleagues to ensure high customer satisfaction and directly assist customers in key areas to improve service delivery.
• Identify and implement sustainable solutions for possible service failures through root cause analysis
• Actively support implementation of local and global initiatives.
• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Performs other position related duties as specified by management.

Who we are looking for

Behavioral:
• Ownership and accountability
• Strive towards excellence
• Stakeholder Management abilities
• KPI driven performance- Ability to deliver results
• High attention to details
• Process improvement mindset - Look out for gaps
• Ability to prioritize based on importance/ urgency

Skills:
• Bachelor’s degree
• Demonstrated a deep understanding of logistics industry
• 3-5 years of Freight forwarding or Shipping Experience.
• Strong written and verbal communication skills both in English and Arabic.
• Must possess time management skills to manage high volume in a fast-paced environment.
• Intermediate to advance MS EXCEL skills
• Personality: Team player, Self-starter, problem solver, Can-do-attitude, solution oriented, outstanding at process optimization, Results driven, Detail oriented.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .