Waiter/Waitress – InterContinental The Red Sea Resort

Waiter / Waitress – InterContinental The Red Sea Resort

Job Overview

The Waiter / Waitress is responsible for providing exceptional food and beverage service to guests in accordance with InterContinental Hotels & Resorts standards. The role involves welcoming guests, presenting menus, taking and serving orders, anticipating guest needs, and ensuring a memorable dining experience through attentive, personalized, and professional service. The position requires strong product knowledge, attention to detail, and a commitment to maintaining the highest standards of guest satisfaction, hygiene, and operational excellence.

Duties and Responsibilities

• Provide professional and attentive food and beverage service during breakfast, lunch, dinner, buffet, and à la carte operations.
• Prepare assigned tables, service stations, and restaurant areas before each service, ensuring they meet hotel standards.
• Welcome guests warmly and professionally, creating a positive first impression.
• Present menus and provide accurate information about food and beverage selections, daily specials, and promotions.
• Take food and beverage orders accurately and enter them into the Point of Sale (POS) system.
• Serve food and beverages according to established service standards and the correct sequence of service.
• Maintain comprehensive knowledge of menu items, ingredients, beverages, allergens, and dietary requirements.
• Anticipate guest needs and respond promptly to requests to ensure guest satisfaction.
• Check guest satisfaction throughout the dining experience and take appropriate action to address concerns.
• Recognize VIP guests, returning guests, and special occasions, providing personalized attention.
• Recommend menu items, beverages, and promotions to guests and apply effective upselling techniques to maximize revenue.
• Coordinate with the Culinary team to ensure accurate order preparation and communicate special requests and dietary requirements.
• Present bills accurately and handle guest payments in accordance with hotel procedures.
• Maintain the cleanliness and organization of tables, restaurant areas, service stations, and operating equipment.
• Replenish supplies, cutlery, glassware, crockery, and other service materials as required.
• Handle guest complaints professionally and report unresolved issues to the Head Waiter or Restaurant Supervisor.
• Work closely with colleagues and other departments to ensure smooth and efficient restaurant operations.
• Follow all food safety, HACCP, hygiene, and sanitation standards at all times.
• Maintain personal grooming, hygiene, and uniform standards in accordance with IHG policies.
• Attend daily briefings, departmental meetings, training sessions, and menu tastings as required.
• Report any maintenance, operational, or safety concerns to the appropriate supervisor immediately.
• Comply with hotel policies, procedures, brand standards, and health and safety regulations.
• Perform any other reasonable duties assigned by the Head Waiter, Restaurant Supervisor, or Restaurant Manager.
  
  

Qualifications And Experience

• Previous experience in food and beverage service, preferably within a luxury hotel or reputable restaurant.
• Hospitality or Food & Beverage-related qualification is an advantage.
• Good knowledge of food and beverage service standards.
• Basic knowledge of POS systems and restaurant operations.
• Good English communication skills; additional languages are an advantage.
• Strong interpersonal and customer service skills.
• Ability to work in a fast-paced environment and as part of a team.
• Professional appearance and positive attitude.
  
  

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